Rochelle Tramp - State Farm Insurance Agent W 6th St, Lawrence

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  Kyle Akerstrom

  5

  Shelley has a great personality! She hooked me up with a great policy at a fair price very pleasant to work with

  Response from the owner

  Welcome to our office Kyle!!

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  Lynn Harrod

  5

  The service was outstanding. Rochelle explained all details of each policy and guided me in a professional and compassionate manner. I would HIGHLY recommend this agency for any insurance needs.

  Response from the owner

  Welcome to our office! Thank you so much for your kind words. It's a pleasure to take care of great people like you!

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  Connie Snow

  5

  She may not be Jake but she is the best agent I’ve had in years. Best prices, back to me within hours of a call, friendly and fun. Totally trust her to handle all our insurance needs and issues without fault. Contact her if you want worry free insurance coverage!!

  Response from the owner

  Thanks for the wonderful review Connie! We appreciate the trust you have in our office to protect your family!

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  clecle bigfoot

  5

  was looking for home/vehicle insurance. after going to 3 other offices this office was offering the best deal and I signed on. Todd was very professional and knowledgeable about the business of state farm insurance. I appreciate the service and recommend for those looking for insurance.

  Response from the owner

  Welcome to our State Farm office! We appreciate your business and look forward to working with you!

• A

  Alex Kraus

  1

  If I could give this agency 0 stars I absolutely would. Ever since transferring to this agency no one has ever reached out to me and when my policy went past due I was not notified by the agency (yes I know I should have been checking however was unable too) when I called to ask about why my auto insurance was not showing on my app they acted like nothing was wrong and said it could be due to late payment. Then they stated my policy had lapsed for over a week and did not act like this was an issue. When I asked how much I needed to pay they advised of this and I came in and paid it immediately. I went to check my bill for the current month and it’s double, when I called them they stated I was actually still a month behind and the payment I previously made was for a different month. Never did they advice of this when I was in office. This agency is an absolute joke. I would never recommend this office to anyone. They do not know how to service policies or have a care for their clients needs.

  Response from the owner

  We are sorry you didn't have a good experience with our office. We wish you nothing but the best with your new agent.

• K

  Kimberly Williams

  5

  We are so glad we switched to State Farm with Rochelle and Todd. Their customer service is excellent. They are friendly yet professional, great at informing us of our options and the details of our insurance plan, and timely in taking care of our needs. I highly recommend!

  Response from the owner

  Thanks Kimberly! You have a wonderful family and we are so happy to be your insurance agency!

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  melea britt alexander

  5

  Super responsive (very prompt with time-sensitive issues) and extraordinarily kind folks at this office! I’m very appreciative of the great service & attention to detail.

  Response from the owner

  Thank you so much Melea. We appreciate your kind words!

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  Cindy Wright

  5

  Rochelle and her team always answers my questions in a timely manner. Service is great.

  Response from the owner

  Thanks Cindy for your loyal service all these years!!

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  Noelle Uhler

  5

  We have experienced 2 car accidents and have several teen drivers and Rochelle has provided us with excellent customer service to meet all of our needs. She was reachable right away after my accident telling me exactly what I needed to do before the police even arrived which calmed my nerves, since I had never been in an accident before. When I have a question Rochelle or Todd get back with me right away or by the end of the day with an answer. They are very accessible and make sure we can reach them when we need them.

  Response from the owner

  Thanks Noelle, we appreciate your business and your kind words!

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  game boy

  5

  I have been with Rochelle Tramp since 2008. Her and the office staff are very friendly and helpful. They are very professional and always looking out for me and my family. Thank you again for your compassion and keep up the great work. The Arvizu Family.

  Response from the owner

  We are so happy to assist your family with your insurance. We appreciate your comments!