Rivermark Community Credit Union W 6th St, The Dalles

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  Teresa Krull

  1

  Terrible customer service. I had fraudulent charges on my account. Fraud charges posted before end of business day. Fraud charges were not flagged. They allowed to go through. Very difficult to get money back. Rude customer service reps. This process was a lot easier in the past, but since Rivermark has grown the service is in the toilet. Thankfully we had savings to pull over.

  Response from the owner

  Hello Teresa! Thank you for your review. Would you please email me directly with your contact information so we can review the call? There are specific rules and regulations for VISA disputes that we do have to abide by, but we never want to come across as rude to our members. Please email me at [email protected] Thank you! ~Janet B

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  Jay Chrisman

  1

  I tried to call and cancel my appointment to see a representative, which took 3 days to schedule, but I got stuck in automated phone hell. Sorry not-sorry I wasted an appointment slot today. Maybe if you trained one of the 4 tellers that are usually just standing sround, then I'd be able to open my 2nd account in a timely manner.

  Response from the owner

  Hello Jay! Thank you for your review. I'm sorry you had issues with our phone tree, but in the future please call 503-626-6600 and use option 2 and then option 4 to reach our contact center. All of the calls are routed through the contact center and not the branch. Please note that you can also open accounts through online banking, or if you're wanting to open a new membership, that can be done through our home page or by Video Banking with no appointment. They are available branch hours of 9-5 M-TH 9-6 FRI 10-2 SAT and the link is on the far right of our home page. Have a wonderful day! ~Janet B

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  Sandy Loop

  5

  We have been members at Rivermark Credit Union for over 10 years. We have personal and business accounts. Have had great service in person, online and over the phone.

  Response from the owner

  Hello Sandy! Thank you for your review. I'm happy to hear that you have had great experiences with Rivermark! Enjoy your day! ~Janet B

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  Tiffany Lyn

  5

  Been a member since 2014 with a personal account and I've since added two business accounts and I couldn't be happier. From a car loan to easy navigation from the phone app, it's been wonderful. A recent email from the CEO regarding the IRS wanting access to everyone's personal business account was spot-on -- smaller, community banks will strain under such a burden to create and maintain an infrastructure for this type of reporting, it's prone to hacking, and the cost will be all of ours to bear. Us, as in regular folk. Accolades to the CEO and all the hard working employees at Rivermark CCU -- we appreciate you!

  Response from the owner

  Hello Tiffany! Thank you for your review. I will pass it along to the branch and the entire organization! Have a wonderful evening! ~Janet B

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  Alex J

  5

  Love this bank. "Reeeally" wish they'd invest in a new ATM though!!!!! Seems like it's being repaired more than it's being used.... Kind of a headache for customers.

  Response from the owner

  Hello Alex! Thank you for your review! I will pass along your comments to the branch manager. I wasn't aware that it went down a lot, but it sounds like that has been your experience! Have a wonderful day! ~Janet B

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  Marsha Maya Simar (Angel Girl)

  5

  It is a very nice bank & the people are so helpful & great to me.

  Response from the owner

  Hello Marsha! Thank you for your review! I will pass it along to the entire Rivermark team. Have a wonderful day! ~Janet B

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  Lisa Oliva

  5

  I can't say enough about Rivermark. I am glad that I am a member, they always treat you right. I love the convenience of the drive up teller kiosk although I did miss coming into the branch and speaking with a live person especially "Suzy". I found out that you could also do the same at the kiosk teller outside. The credit union is always thinking about its customers no matter what is happening in the area. Way to go Rivermark I will be a customer for life.

  Response from the owner

  Hello Lisa! Thank you for taking the time to post your review of Rivermark, and it's so good to hear that you are happy with Rivermark and will be with us for life. :) Please remember that we have a Refer a Friend program so you can share your love of Rivermark with family and friends and you AND your family/friend will get a bonus deposit after they open their membership! You can find more information here: https://www.rivermarkcu.org/refer-a-friend Thank you again and have a wonderful day! ~Janet B

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  Brenda Gaither

  4

  I enjoy Banking with Rivermark in The Dalles very much. However for the last month or so my calls keep constantly getting dropped if I try to speak to a teller or anyone at this Banking institute. I do understand the situation is definitely not normal for anyone right now but I do know there is an issue here that we need to fix asap.

  Response from the owner

  Hello Brenda! Thank you for your review. We updated our phone system last fall, so the options to speak with someone in our contact center has changed. If you're used to pressing 0 to talk to someone, that will not work anymore. Instead, you will want to press option 2 and then option 4 to speak with us. Thank you! ~Janet B

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  Judith Cornell

  5

  My experience banking over many years banking with Rivermark has always been positive. I've never had any complaints. Service online as well as with personal contact with your agents has been flawless. Thanks for your very good service!

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  Lisa Bennick

  5

  I have used them for my banking needs for about 3 years. I loved that my account debit card was given to me on spot while opening account. Online, drive thru, and in branch service has always been top notch. One time I had my wallet lost or had it stolen in Portland. I didn't even know it till the next day I received a call from the credit union letting me know that they believed my card was fraudulently used. There prompt service saved me a lot of trouble and am extremely grateful. Online banking and check deposit extremely useful.