Redwood Credit Union Rohnert Park Expy, Rohnert Park

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$2500

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• J

  Justin light

  5

  Very professional and friendly staff, great experience here 😎

• M

  Monic Southern

  5

  I really love Redwood Credit Union they really help you out when you need it.I have gotten car loans and other loans from them and they have the best interest rates out there.

• A

  Alana Gass

  5

  After fraudulent activity on our account, Redwood Credit Union was able to resolve the issue and even got all our money back!! Everyone was very helpful, courteous and reassuring. We are totally thankful!!

• J

  Jodie Palmigiano

  1

  While I understand customer service can be a moving target - RCU has its work cut out for them. Just got off the phone with a representative and really felt like I had intruded on her time. I received some advice from two other employees in person when I was there recently opening accounts for my kids. Finally got around to calling to take their advice. Her response was basically that the other employees were wrong and that for what I needed done I should just go online and figure it out myself. So on a different topic, I asked about the online messaging feature - since I tried that and have NEVER had an email back. (Like lots of others - I work and need to find alternate ways of doing personal business during business hours!) Her response - those messages only get answered if the people reviewing them feel that the service was used "appropriately". Wow. Just Wow.

• S

  Samantha Reznicek

  3

  We joined a Credit Union because we thought it'd make it easier to get their generally better rates on cars motorcycles & home loans. Turns out even if you have outstanding credit and are members they still stip (proof of income, proof of residence, etc) you like crazy. We refinanced our motorcycle and eventhough I have the same income from when I bought it they asked for proof of income, when I brought a pay stub they said they needed my offer letter, when I provided my offer letter they said they needed my pay plan. I guess a month of pay stubs and a letter saying my draw pay is on the 15th & last day of the month isn't enough to prove anything. We've also had multiple holds on our money for depositing too much in 1 day. And they've had to send my husband a new ATM card because information was stolen from their offices.

  Response from the owner

  Dear Samantha: I apologize for your experience. As a responsible local lender, we ask for various documents during the loan process, and each situation is unique. I also want to assure you that our offices and systems are secure and have not been compromised. Recently, Target stores had a data compromise which affected many cardholders nationwide; we reissued cards to those Members who may have been at risk because they shopped at a Target store. I would like the opportunity to discuss your personal situation more in detail so that I can better assist you and provide solutions. Please feel free to contact me directly at 800-479-7928 ext. 80701 or by email at [email protected]. Best Regards, Amy Ahanotu Branch Manager

• Y

  Ydia Hussein

  5

  Can't say enough good things. This credit union is the best bank in the country. Never thought I say it but I LOVE this bank

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  Clare Fortescue

  2

  one phone number for all branches is horrible They NEEVER answer. you listen to their crummy music forever. Terrible terrible , really sucks.

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  Elisa McCreary

  5

  Looks great since the remodel. They have 3 drive thru ATMs and one walk up ATM.

• J

  John deere

  2

  Wish there were more ATMs. And better customer care during the end of the week

  Response from the owner

  Hello John, We apologize for any inconvenience you've experienced with our ATMs. All RCU Members can get cash at 30,000 fee-free ATMs plus we’ll refund other ATM fees up to 4x a month – visit redwoodcu.org/freeATMs for more info. I would like the opportunity to discuss your personal situation more in detail so that I can better assist you and provide solutions. Please feel free to contact me directly at 800-479-7928 ext. 80701. Best Regards, Regina McCullough Branch Manager

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  Taylor Cramer

  1

  Worst customer service. Couldn't login to my account and no one knew how to reset it. Still waiting to get it fixed.