Redwood Credit Union W Napa St, Sonoma

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$2500

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• I

  Isaac J

  1

  Poor customer service, poor communication standards all around. I have a few accounts with multiple banks and Redwood credit union never communicate changes or relay account information. Also, 1) Raised interest rates of credit card with no communication or explanation. Even with payments never late and account in good standing. 2)Redwood Credit union will communicate with creditors and ding your credit report with in days if account is overdrawn. While never attempting any communications with customer prior. It is Not acceptable and I would highly recommend not using this credit union.

• M

  Michael USA

  5

  Thank you Jose A. for helping us early Monday morning when we needed to juggle some funds in our accounts to buy a car. You were the first person who greeted us when the doors opened at 9 a.m. in Sonoma. You were courteous, knowledgable, and responsive. It made a big difference in buying our vehicle. Thank you so much for your great customer service!!!

• J

  Jennifer Karen O'Hara

  5

  I love the experience we have had at the Sonoma branch. We love the NEW area. It's much better! Such nice customer service there. We couldn't be happier with the service. We are so happy to be new members of RCU. We hope to do business with you for a long time. Thanks so much. Wishing you all, all the best in this Autumn Season of 2014! Thank you so much for being top notch on all occasions & that includes the service on the telephone as well.

  Response from the owner

  Dear Jennifer: Thank you for taking the time to review Redwood Credit Union. We are thrilled to hear we have exceeded your expectations. I will share your comments with our entire team. If I can assist you in any way, feel free to contact me directly. Best Regards, Jose Alvarez Brach Manager, Sonoma

• S

  Sabrina L. D.

  5

  I would like to say that every staff member here is so kind and caring! I want to thank all of you for taking such good care of me while I'm helping out during this power outage I hope you all find this post well and I'm definitely opening an account with RCU I'm very happy that I have the chance to work with you all 😁👍

  Response from the owner

  I will share your comments with our entire team. Please feel free to contact us directly anytime you have questions or concerns. Thank you for taking the time to review Redwood Credit Union.

• r

  renredux

  5

  I have just had a remarkably good experience applying successfully for a home equity line with RCU. Every interaction with staff was helpful, pleasant and was able to ease me though to a successful conclusion. As a result, I have changed by bank from West America which has become increasingly "corporate" in it's dealings with me. I had been with Sonoma Bank for years and with the takeover by West America client relations deteriorated. RCU is a refreshing experience of the past when client relations and satisfaction mattered.

• P

  Paddy O'Hurley

  5

  They are great to work with to get a loan. If you have Quicken and use it to download transactions, forget it. I gave them a 5 because they have always been easy to work with though.

  Response from the owner

  Dear Patrick: Thank you for taking the time to review Redwood Credit Union. I will share your comments with our entire team. We just released improved functionality to our online banking platform last month to improve the process of loading transactions into Quicken. Our website has some helpful online articles about using Quicken. Just type “Quicken” into our Ask RCU search bar in the top right corner of our website. https://www.redwoodcu.org/ask-rcu/ask-rcu-answers?keyword=quicken If you need further assistance please feel free to call our Member Service Center 707-545-4000. Best Regards, Jose Alvarez Brach Manager, Sonoma

• M

  Maria Calderon

  5

  Great customer service. Staff is very courteous. The times I have gone in, I usually get help right away or wait a few minutes. They always answer the questions I ask.

  Response from the owner

  Thank you for taking the time to review Redwood Credit Union. We are thrilled to hear we have exceeded your expectations. Please feel free to contact us directly anytime you have questions or concerns.

• R

  Rayane Diane

  5

  Great customer service, nice employee who greeted me during my birthday and help me when I lost my debit card.

  Response from the owner

  Thank you for taking the time to review Redwood Credit Union. I will share your comments with our entire team. Please feel free to contact us directly anytime you have questions or concerns.

• A

  Allen Bryson

  1

  Sat in office for 30 min and when talked to by the lone rep was told there was nothing he could do that i was give the wrong info.thanks for wasting my time and for not giving me your name to to complain to tour supervisr

• C

  Christina Granero

  5

  Great staff, courteous and kind. All around a great place to bank.

  Response from the owner

  Thank you for taking the time to review Redwood Credit Union. We are thrilled to hear we have exceeded your expectations.