Redwood Credit Union 3rd St, San Rafael

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• A

  Ava Tormasi

  5

  At the time of writing, I've just switched to RCU last week for checking, savings, and a new auto loan, and they've been wonderful to work with. The people are nice, the marketing is accurate, and it helps that the offers they have are often the best for financial good sense. This branch and their customer relations system is also great for trans people - I asked if they had a preferred name field for personal interactions (understanding that billing statements require legal name), and they do! There may not be front desk service awareness of that field, but someone was able to enter it and asked for pronouns too! It's so hard to find an LGBTQ friendly bank, and I think I have!

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  Shante Cullins

  1

  It’s kind of frustrating that they turned off my overdrafts fees even though I’ve paid them back and now that I have an actual emergency it’s like it doesn’t matter to them. It’s time to find another bank.

  Response from the owner

  Dear Shante, It was a pleasure speaking with you regarding your feedback, here at Redwood Credit Union we take our Member’s feedback very seriously. Our goal is to provide excellent service to our Members, I am glad we were able to work together to come up with a solution regarding your concerns. Please feel free to contact me directly at 800-479-7928 ext. 80501 if you have any further feedback or concerns. Thanks, Lovica Lal, Branch Experience Manager

• S

  Steve Temple

  5

  I love RCU. One day, a clerk was so helpful by suggesting some changes to my accounts that actually decreased the likelihood of additional fees and they were so helpful. I love the service I get here, and I have been so happy with their friendly staff.

• K

  KKD City

  5

  My new wonderful Credit Union. I love this branch - it is full service and very nice employees. ( also steps away from The Best Tuesday Morning store ever) Horrible Parking lot in back...

  Response from the owner

  Thank you for taking the time to review Redwood Credit Union. I will share your comments with our entire team. Please feel free to contact us directly anytime you have questions or concerns.

• M

  Marcy Dubova

  4

  Yes, I wait longer here than at my former "regular" bank, but it's worth it. I feel the credit union is responsible and is not corrupt like the big boys.

  Response from the owner

  Thank you for taking the time to review Redwood Credit Union. I will share your comments with our entire team. Please feel free to contact us directly anytime you have questions or concerns.

• P

  Page Larkin

  5

  My brand new Credit Union. Staff is very helpful - this branch offers full service while some are ATM only. Easy parking in back of the Credit Union

  Response from the owner

  Thank you for taking the time to review Redwood Credit Union. We are thrilled to hear we have exceeded your expectations.

• F

  Fernanda Alvarez

  4

  They have the best customer service and when you come in you don’t have to wait for to long and they’re veryFriendly

  Response from the owner

  Thank you for taking the time to review Redwood Credit Union. We are happy to hear we have exceeded your expectations. I will share your comments with our team. Please contact us anytime you have questions or concerns.

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  Peter Durham

  5

  Great local bank. Very helpful employees

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  A Guidry

  4

  Great bank and the staff is pretty great.

• S

  Sarah S

  5

  Helpful service and a great location.

  Response from the owner

  Thank you for taking the time to review Redwood Credit Union. I will share your comments with our entire team. Please feel free to contact us directly anytime you have questions or concerns.