Power Tags Titles & More W Hunt Hwy, San Tan Valley

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  johnmblue

  1

  ***DO NOT GO HERE*** I needed four very inexpensive services; title transfer, plates, registration...I brought the title transfer application I printed from azdot and filled out. The employee looked at it like it was from outer space and insisted she didn't need it. Ummm ok. Then I had the notarized title in my hand and the embarrassingly unkempt employee told me the bank still had a lien on it. This is a 2001 truck...2001. I knew I was in for a rough time. I explained to the employee (who obviously has never paid off a vehicle) that the bank mails you the title only after it is paid off. Now on to the cost. I looked up the prices of these items online at azdot before I went. It was $37.00 for everything. They told me I owed $77.00. I knew that was high from looking the prices up before hand, so I asked for a breakdown of the cost. They charge a 'convenience fee' of $10 per minuscule 'transaction'. That $32 registration is now $42. That $4 title transfer is now $14.Tallied up, they were charging me more in fees ($40) than what the actual cost of the services I needed was ($37). When I scoffed at their asinine gouge attempt, I told the employee that I looked up the cost online before hand and it was $4 for a title transfer. She argued with me, repeatedly saying no it wasn't. I said ok I'll show it to you right now on my phone. She raised her voice and said 'I'm telling you it's not $4!' I said you don't have to tell me and I don't have to tell you, it's right here..I pointed to the cost on the azdot website. In bold letters it said TITLE TRANSFER..$4. The employee continued to argue with me, saying that is just for the cost of the title. I asked her why she was still arguing when we can both read what the phone says? Then she changed course and said 'we charge these fees to keep the lights on and pay our rent....' They also have vending machines from about 1980 in the lobby. They are plastered with notes that read 'Parents, if you have children don't let them play with the machines. They are not toys and if your child breaks the machine you will pay to repair my broken machine!!!!' So rest assured general public, those fees that cost more than your actual services, keeps this horrible circus of a business open! However, it WILL NOT pay for repairs on an outdated and rough looking vending machine! I grabbed my paperwork and left. ***DO NOT GO HERE***

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  Tamesha Hendrix

  1

  Worst place ever, poor customer service. Went to get the teens photo taken on a SAT arrived at 1230 and signed in. 1 pm the lady closed the window complaing she have to many people and started complaining that it's state law to close by 1pm even though they close at 3. I will never go back again, we left with no service at all because obviously they couldn't do their jobs with the amount of people there. They seemed too overwhelmed

  Response from the owner

  Hi Tamesha, Thank you for letting me know. Have a blessed day, weekend and a Happy New Year!

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  Billy

  1

  Unorganized, unprofessional and inconvenient. Shy away if you can.Ohh and pack a lunch, you'll be there awhile!

  Response from the owner

  Thank you Billy. Have a fantastic weekend.

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  Lyle Starr

  1

  Got to pay $50 instead of dmv $25 and be treated rudely!!! Don’t go, go to regular DMV and get everything done at once.

  Response from the owner

  Dear Lyle Starr, Absolutely! There is a charge, just as any business. Do you receive payment for the job you do? That is absurd that you think we should not charge for services rendered.

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  Terri Boyd

  1

  Like others, I think this place deserves ZERO stars. I went there to get my license, and they were completely rude, then accused me of being the ones rude, when I told them they didn't know what they were doing. First off, they wouldn't accept my marriage certificate, and said that it had to be a "marriage License". I double checked with my state, and the DMV, a marriage certificate is what I was issued after I got married, a license was before the marriage happened . Then, they said that the certificate was issued from a church, when it clearly had the states name on it. That was also a lie. Finally, they said they would accept it, then they wouldn't accept my certified copy of my birth certificate. They claimed that it was damaged, and they couldn't be sure that it wasn't altered. the damage was a tear about the size of a centimeter at the very top edge of the document. All required information was completely legible, and unaltered. After wasting 2 hours there, I decided to go to the Apache Junction DMV office. I was in and out of the regular DMV in 20 minutes, and they accepted all of my "damaged" documents. I tried to complain to the DMV about this place, and they said I wasn't the only unhappy customer. She said that she doesn't know why the DMV lets them stay in business. I was willing to pay $45 for a license for their "convenience", but ended up having to go to the regular DMV place anyway. NEVER go to this POWER TAGS AND TITLE, THEY ARE A JOKE !

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  Kristina Miller

  2

  I have been there in the past, and always had GREAT service. However, I called this past Friday to find out what I needed to transfer a title over, the lady over the phone was very nice and stated "she appreciated my business and looks forward to seeing us". Now, when I called this morning (Monday) to confirm the amount, the lady who answered (who is apparently the owner) was rude and short with me and stated "we don't just do title transfers, you would have to show everything in your name including registration and tags". I said "ok, that's fine but can you give me an idea of what the title transfer costs so I know what to bring". Her response, "I can't do that, I wont know until you come in here". She doesn't know how much the cost to transfer a title is, MVD does...it's $4! When I attempted to tell her I spoke with someone Friday and they didn't state any of that, she cut me off and her response was "me and my daughter own this store and that's what we tell people" After that phone call, I won't return. I'll take my business to the MVD which is cheaper, yeah there's waiting & lines, but at least the customer service is much better and their cheaper.

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  Louwani Hick

  1

  UNBELIEVABLE, THIS PLACE IS A JOKE, DONT BOTHER GOING YOU WILL BE WAITING AND WAITING. SO DISORGANIZED!!!

  Response from the owner

  Hi Louwani! We can do better!

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  Ryan

  1

  Bad service and extremely overpriced. Wish I went to the DMV. Paid 3 times the price and I’m still waiting on my license in the mail nearly 2 weeks later.

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  Ana Ojeda

  1

  This is worse than the real MVD the waiting is ridiculus they have only one person working the tag and title part and she takes her freaken time , do not recomend at all there is other 3rd party mvds that are worth the drive

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  Sandy Clark

  1

  This place is super slow!! Workers move at there own speed! Very rude! Gonna take all day here! Never coming back!!