PLS Loan Store Commons Dr, Bolingbrook

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  C. Gunter

  5

  OUTSTANDING Professional Staff. Thank you PLS Store Manager Shannon for assisting me so kindly and professionally. I appreciate your great service and your pleasant staff. I will refer everyone l know to your location!! Your team of professionals Kayla and Shay represent PLS very well because of your great leadership Shannon. I thank you very much for the loan. You don't know how much you blessed me. I certainly will make timely payments.

  Response from the owner

  Hi C.Gunter! We’re very happy to hear our service exceeded your expectations. Thank you for sharing your experience and allowing us to serve you. We’ll be sure to share this feedback with our team.

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  James McCombs

  5

  Super friendly and personable staff. Shannon made my first time loan be very painless. She's also helped my girlfriend in the past. If anyone is looking for a loan I'd recommend PLS to anyone. Especially this branch.

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  Jaylyn Alexis

  1

  So happy I'm done with this place. My second loan was not explained well to me, a lesson learned though.Employees barely want to do their job in this establishment, and a few are rude.. Which is why I'm never going back here. I called one time spoke with rep (Jayden) I asked her questions about my loan, one thing specifically I asked her was "The last time I made a payment, how much did I pay" she claimed she didn't have an answer for that. I feel like she didn't have time to look it up because she had other customers in store to try convince their way into this horrible decision. After being put on hold many times, she ended up handing the phone to Kayla, who is sarcastic and rude, but at least she was able to get my questions answered. Didn't have any problems with the Manager of the store ( Shannon, a nice lady) but unfortunately I wasn't able to let her know about my experience either.

  Response from the owner

  Dear Jaylyn Alexis, thank you for sharing your feedback with us. We are sorry your PLS experience did not match your expectations. To better assist you, feel free to reach out to 855-856-9757 or [email protected] with any further comments or concerns you wish to share. We would love to have another opportunity to provide you with the service you expect.

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  jackie gage

  5

  I’ve had serval types of loans with this establishment, the staff is always professional. I enjoy the contest with them, it’s always fun and I’ve won serval times! I even tried out there referral program, and I wish they would bring back the rewards program. GO PLS BOLINGBROOK! Also the manager Shannon is a phenomenal woman assisting guest.

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  Tammi Adams

  5

  Shannon at this location was awesome!! Very professional and made me feel comfortable. Shannon made the process very smooth. I will be coming back to this location.

  Response from the owner

  Hi Tammi Adams! We’re very happy to hear our service exceeded your expectations. Thank you for sharing your experience and allowing us to serve you. We’ll be sure to share this feedback with our team.

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  Paypay squad Grady

  5

  Location is Bolingbrook was great! I went in there two weeks ago and they said I had a loan still open form 2013 that was in my BK in 2017 and the manager took care of it and I was able to take another loan out !! Very happy with her

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  Petra Kelly

  5

  Great customer service. Shannon is super nice and always takes good care of us .All the other staff members are nice as well

  Response from the owner

  Petra Kelly, we’re so happy to hear this! We’ll share your feedback with our team. Thank you for being a loyal customer and allowing us to serve you.

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  CoCo Scott

  5

  Ieasha was really nice,quick and efficient. I've dealt with them in the past at this store and they have been there everytime to get me out of a bind ...like my car breaking down for example. Money fast.

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  Jerry Holmes

  5

  Very helpful! Spoke to Shannon who was a blessing to assist in getting a loan. Term are very reasonable and I would highly recommend PLS for your loan needs. 🤗👍

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  Skyii Lampkin

  5

  Today was my first day getting a loan and Shannon was very helpful I understood the entire process and she answered any questions that I had even after I had left awesome service

  Response from the owner

  Hi Skyii Lampkin! We’re very happy to hear our service exceeded your expectations. Thank you for sharing your experience and allowing us to serve you. We’ll be sure to share this feedback with our team.