PlainsCapital Bank Turtle Creek Blvd, Dallas

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  Dawn Carmichael - Swick

  5

  I've been banking at PlainsCapital Bank on Turtle Creek in Dallas, Texas for over 15 years. Recently, they built a new bank in Snider Plaza on Hillcrest Rd. in the Park Cities - now, I go there too. PlainsCapital Bank has taught me over the years what a neighborhood or community bank (that's not a big box bank) feels like - along with the extra value they bring to their customers. Sometimes, I go into the bank to make deposits and the tellers all know my name, and they bring my accounts up quickly - I'm done in less than 5 minutes. There are never long lines or customers waiting for more than a minute or two. The PCB website makes online banking easy with - mobile deposits, transfers, reviewing statements and bill paying. The bank also offers upscale “personalized” services through its Premier Services division. Recently, my business computer was hacked and PlainsCapital Bank came to the rescue! I've been fortunate to know Blake Settle at the bank for many years - and I believe he’s one of the finest bankers in Dallas. Blake is extremely responsive and always finds a way to say “yes”. After my computer was hacked (severely), Blake and his team had all my accounts closed quickly - even removing my online banking profile to make sure my accounts and funds were safe. It was incredible that I didn't loose a penny. Blake and the PlainsCapital banking team set up all new accounts, credit/debit cards, ordered new checks, and gave me temporary ones. The crisis was an incoveience but not a catastrophe - thanks to the bank's assistance. What could have been a crisis (financially) for me - was avoided by their quick actions along with the highest-level customer service. In the matter of a day or two, I was back up and operational again. Blake and the PlainsCapital Bank employees genuinely care about their customers. I'd like to highly recommend PlainsCapital Bank as well as Park Cities banker Blake Settle. Now, I understand the value of relationship banking - where you’re appreciated as a customer plus the local bank is willing to go the “extra mile” to help you. Thank you for your consideration, Dawn C. Carmichael Ps. The PCB banks have complimentary popcorn in their lobbies for customers on Fridays. 🍿

  Response from the owner

  Hi Dawn Carmichael, we thank you for the kind remarks and for being a loyal PlainsCapital Bank customer for many years. We will make sure we pass along the compliments to Blake and our branch staff. Please don’t hesitate to reach out to us for any of your future banking needs. Thank you!