Pittsford Federal Credit Union Tobey Village Rd, PittsfordCredit union
- +1 585-624-7474
- 20 Tobey Village Rd, Pittsford, NY 14534, United States
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4.2 stars based on 10 reviews
YYagna Theja Daggupati5
Recently, I took my auto loan from here. The employees here are polite, and assisted me in all ways possible. Unlike bigger banks, it’s easy to contact them on phone for assistance. They gave me the best auto loan rate. People must contact credit unions first for better rates. It also seems like supporting local community. Seems like whole place is run by women which gave me the vibes of women empowerment, that’s one great thing about this bank. I was assisted by Christina, she is polite, quick response, and never got irritated for my silly questions. My case is bit different and new to them, but she handled with ease.
I have been banking at PFCU for over 20 years. From auto loans to personal loans to credit cards they have always provided very competitive rates. But by far the best part of banking here is the incredible customer service I receive. They have gone above and beyond to help me meet my needs and goals. It's also just really nice to call your bank and speak to the same person you have been for years!Response from the owner
Zach, we appreciate your kind words and recognition of the level of service we hope to provide each of our members. We're proud of the fact that our average team member tenure exceeds 15 years and we'll continue to work to maintain that level of continuity and dedication to consistent member service. Stay well.
CChristina Maley Higley5
LOVE LOVE LOVE this bank! Been banking with them since I was a teenager! From basic accounts to a credit card, to line of credit, to a car loan, to a HELOC...I have had a positive experience with it all! Love that they know who I am and have watched my kids grow! My kids love the stickers/attention from tellers and free member ice cream in the summer. Really wish they would consider offering business banking even if just savings and checking accounts for small businesses! I hate that I had to put my business account elsewhere as we grew and needed my finances separate. Would highly recommend them to anyone!
I went to pay my mortgage and was treated in the most disrespectful manner by Christina. She was incredibly rude and irritated to even have to take my money. You would think I was asking her for a handout instead. I left feeling stressed, embarrassed and confused. I never saw an employee act like this in all of my life in a professional environment.Response from the owner
Christine, Thank you for sharing your experience. Certainly, the interaction you describe is inconsistent with our dedication to world-class member service. Christina is a valued member of our team, and your experience stands in stark contrast to the many compliments she has earned during her time with PFCU. Constant improvement remains one of our primary goals, and your feedback inspires us to continue to do just that. Thank you, again, for your feedback.
Simply the best bank/credit union I've ever had. Online and Mobile banking apps better than large banks like bank of america.
Great Bank but .. the customer service could be better.. Not friendly go out of their way for ya kinda staff...Response from the owner
Fetia, I'm sorry your recent experience did not match your (or our) expectations. As a member-owned financial cooperative, our key differentiator is Member Service. Should you continue to find our service below expectation, please make a Member Service Representative aware of your disappointment so that we may specifically address your situation. Thank you. Stay well.
PFCU has always been professional and kind in my 30 years of being a patron. I have my mortgage through them as well as my vehicle loan because they have the best rates and customer service!
PFCU had pre-aproved me for an auto loan and when I went to go and get the check to buy the car, they had added extra conditions and lowered my approved rate by over 20%. I contacted the branch manager and he fixed this mistake. Had it not been for him I wouldn't have a car.
mmary jo Fish5
I no longer live in NY, but I wouldn't change banks for anything. They have always responded quickly to any question or request that I have had. I have never had a negative experience with this bank. Great people!
Great experience. From home loans, home equity lines and simple banking. For this great experience you actually pay less. Definitely check them out.
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