Pioneer Federal Credit Union W 3rd S St, Mountain Home

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  Brittany Kent

  5

  Thank you Kristin! You were very patient with an amazing attitude! Loved your customer service and understanding when I was being difficult! Definitely made my day and my banking experience amazing! Been banking with this branch for over a year and have not had a better experience then I had today! You were awesome and I can't Express enough how much I truly appreciated it!

  Response from the owner

  We're so happy to hear you had a great experience with Kristin. We've let her and her manager know about the "WOW" service you received. Please don't hesitate to reach out if there is anything else we can do for you. Have a great day, Brittany!

• H

  Henry Gordon

  5

  I am a fairly new customer and so far I have no complaints.Pioneer has been very good to us.They are upfront in there dealings. .

  Response from the owner

  We're so happy to hear it, Henry! Thank you for joining the Pioneer family. Please reach out if there is anything we can assist you with.

• J

  Jen Becker

  5

  Cheyenne and Katie are absolutely amazing and so helpful!! They got me all set with a new account. 10 out of 10 recommend!!

  Response from the owner

  We're happy to hear it, Jen! Thank you for your membership!

• A

  Allen Nahoolewa

  1

  Pioneer bank has been the most disappointing bank when trying to start my very first bank account here in Mountain Home...

  Response from the owner

  We're sorry to hear about your experience, Allen. We'd like to have a manager reach out to you and discuss how we can make things right. Please send us your preferred phone number or email address to [email protected] and someone will contact you right away.

• S

  Shannon Staggs

  5

  Hanna was extremely helpful and her attitude towards me was so enjoyable and patient. I love this bank and the people there.

  Response from the owner

  We're glad to hear you had a great experience, Shannon! We'll be sure to let Hannah and her manager know.

• L

  Liam Allistair

  5

  I always have an amazing banking experience when i go inside the bank. The tellers are very knowledgeable and always able to answer any questions i have. They are always so welcoming! Couldn’t recommend any other bank other than Pioneer FCU!

• D

  Debra Hayton

  5

  The credit union has always treated me with respect and assisted me in a tough time last year when I lost my job and was off work for 6 months. I have 4 accounts now with PFCU and hope to remain a customer for years to come.

  Response from the owner

  We are so glad we could be there for you, Debra. We are lucky to have you in our Pioneer family!

• L

  Linda Mitchell

  1

  I've been trying for 2 weeks to talk to an agent at pioneer Federal credit Union I called every single Bank and each time I've waited over a half an hour before I just gave up waiting they have an option to press a button and they'll call you back I'm still waiting for that call getting a car loan with wonderful but the service has been miserable

• J

  James Anderson

  1

  For a mission statement that says let us move your money forward they haven't done anything but cause me more Financial problems from vague and unclear explanations of important details of your account to rarely ever helping with a loan even when when my credit was good. Shady and immoral practices like most banks. Fake customer service after the fact like they are helping you out when they are the ones who helped perpetuate your problem. Can't wait till I can just cancel my accounts.

• C

  Calico

  5

  Life is determined by dedication, with success by those who afford you the opportunity to move forward when faced with a barrier. We live in a credit line base of life unless those who are fortunate to have money. I don't and there are people who in this bank just like any other who have gone above and beyond for others, even if they may have not deserve it, and don't wanna take a chance. Just depends if the right people in the position of power wanna help or not. To me that is more important then how a lobby looks, or if it had free coffee, or even whether or not everyone seems friendly. Everyone is human and there for we have faults and not everyone's situation is ideal, so some even in work environments try to put on a smile on top of their own life struggles just as anyone else so best not to judge but show or have empathy, and be patient. Needless to say I wanna thank this bank for helping me get to where I am, and through my own struggles and helping me chug along while I attempt to achieve financial freedom one day at a time. Only bank I use and recommend, but may not be for everyone. Good luck and wish all members the best and thank the staff for all their help. Shawn.

  Response from the owner

  Thank you so much for sharing this, Shawn. We appreciate you taking your time to let us know that we've been able to make a positive impact! Our goal is to provide "WOW" service to our members and do everything we can to help them with their goals. Thank you, again! Have a great day!