Pinnacle Bank Benbrook Blvd, Benbrook

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• D

  Dale Hall

  1

  Worst customer service ever!! How does the Benbrook branch stay in business. I called to talk with Tammy twice. First time in meeting, but will call me back in a few hours. No call back. Week later I call back and tell the receptionist what happened. She said Tammy was on the phone and she would hand walk message to call me right now. Week later and no call from Tammy!! You cannot run a business like this pinnacle Bank. I'm sure this review will get no results also. Called frost bank and my loan is approved. Oh by the way Frost called me back go figure!

  Response from the owner

  Hi Dale, thank you for taking the time to write a review. We have passed your feedback along to our management team. We're very sorry to hear about your negative experience. If you would like to discuss your concerns, please call us at (817) 249-9944.

• A

  Alicia Colin

  5

  Out of this world customer service - I do not personally bank here but have been in the car with 2 different people and both experiences have been mind blowing. I may just switch banks based on the professionalism of the tellers.

  Response from the owner

  Thank you for your kind words, Alicia. We appreciate you taking the time to share your experience with us. We look forward to having the opportunity to serve you and your family!

• C

  Chuck Atkinson

  5

  Thursday April 18 5PM was a wonderful evening with several BBQ styles and cold brews. 2 grand parents and 2 grand children sat out side and ate with the music of "River Trip" band. Also, an excellent place to bank. Super staff. Thank you!

• J

  Jonah Lee

  5

  Love this bank and has very friendly staff, it just sucks that the hours match exactly to my work schedule so the only time I ever get to deposit is on a day off. I get it though, every business has to open and close at some point.

  Response from the owner

  Jonah, thank you for the great review. We appreciate your loyalty to our branch in Benbrook. Make sure you also check out our Mobile Deposit to learn how to make your deposits through our mobile app!

• S

  Steve Gordon

  5

  Fabulous customer service - the best I've seen in a long time. Branch Manager Anita is the essence of hospitality combined with professionalism. I took a very complicated transaction to them and they worked and worked to get it right. Amazing service from Teller Kathleen, too! Great job, y'all - keep it up.

  Response from the owner

  We really appreciate hearing such positive feedback from our great customers. Thanks Steve!

• H

  Harlie

  3

  Usually great service. But took around 10 mins to get cash because they acted like it wasn't me getting the money. Had the account number and my driver's license. Kind of annoying but usually great service

• D

  Derek Hanrahan (GenCoupe420)

  5

  Excellent bank and staff! My fav is they still have a free change counter machine.

  Response from the owner

  We’re so happy we were able to assist. We appreciate the opportunity to serve you!

• B

  Bobby Looper

  1

  Hilarious hours even for a bank 9 am to 4 pm . No thanks rather watch it go out of business

  Response from the owner

  Bobby, we appreciate the honest feedback. We always like to know when we fall short of customer expectations. Our drive-thru is open from 8:00 am - 6:00 pm Monday thru Friday, and we also offer extended lobby hours on Fridays. If you would like to discuss your experience with a senior staff member, please call us at 817-249-9944.

• P

  Payne's Florist

  5

  Helped me through this crazy pandemic and did everything they could to make sure we received all the SBA had to offer! Thank you

  Response from the owner

  Thank you for your review. We’re happy to hear about your great experience with us!