Performance Title & Settlement Starkey Rd, Roanoke

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• B

  Brandi Stull

  1

  Do not recommend any young homeowners to use Performance Title. They, Barb, specifically believes that you should know everything about selling a home upon being in the office. It was the worse experience in buying and selling my home by far. Not only that, but I received documentations only 2 hours prior to closing, which is why I had questions and needed time to look over instead of signing anything placed in front of me. I was shocked upon reading previous reviews from folks, but it is likely they have purchased and sold many times with no questions.

  Response from the owner

  We want everyone to have a great experience, Brandi. No one should leave our office feeling the way that you do about selling their home. Unfortunately, we learned that we were handling your side of this transaction three days before closing and had to scramble to get your settlement ready in time. Your closer was able to obtain the payoff for your loan on that same day which is great because it can take up to ten business days. When your closer emailed you the first look at your settlement statement, she tried to clarify the few invoices still needed to finalize the numbers. I am sorry that we only had two hours before closing to get you your final statement. That is not enough time to process the numbers. There are so many small details that we handle for our clients without them knowing they exist. Sometimes we can overlook the need to explain the process in more detail. We strive to do better. Would you please let me know if you still have uncertainties about any document that you signed? My name is Charles Johnson, and I would like to help.

• M

  Mary Helen Chisholm

  5

  I am a local realtor and have had an outstanding relationship with Performance Title & Settlement for more than 12 years! Jeannie and her staff go above and beyond to accommodate my clients- on two separate occasions Jeannie has gone to my elderly clients homes to close on the sale of their homes. PROFESSIONAL, KIND, TIMELY, ETHICAL, PATIENT

  Response from the owner

  Thank you, Mary. Your professionalism deserves our support. We appreciate you trusting us with your clients.

• F

  Franz-Josef Wesner

  5

  All around Performance is a top-notch title and settlement shop that is extremely customer-focused. We’ve used Jeannie and her team a couple times now and they’re really an amazing one stop shop!

  Response from the owner

  Thank you for the kind words, Franz! We appreciate your trust and business.

• S

  Sara Aylor

  5

  We had a great experience dealing with everyone here. Hersel is fantastic at his job! Highly recommend using him! Made everything simple!

  Response from the owner

  Thank you for being so positive. Making your closing go as smoothly as we can is a high priority. Congratulations on your new home!

• T

  Terry Roberts

  5

  Hi everyone this is Terry thank you for all the kind work you all do you.are awesome and the best the staff people are all AWESOME again Thank you !! Terry 👍

  Response from the owner

  Thank you for your kind remarks, Terry. We appreciate you choosing our company for your closings.

• J

  Jeff Osborne

  5

  Wonderful, knowledgeable, friendly folks that provide top-notch service and attention to all details!

  Response from the owner

  We can't thank you enough for your kindness and faith in our ability to take care of your clients.

• R

  Romil Pineda

  5

  Nice place and staff. They took time in explaining the process to me in a thorough and professional manner.

  Response from the owner

  Thank you, Romil. Clients like you make it easier to do our job. We appreciate you taking your time to write a positive review.

• C

  Control The Crazy

  5

  Very friendly staff, my husband and I closed on our home loan there. They were very friendly & professional, and took plenty of time making sure we understood everything.

  Response from the owner

  Thank you for taking your time for this review. We appreciate your kind words.

• E

  Ed Gill

  4

  Very professional my wife and I purchased our forever home we were seeing exactly on time and everything was prearranged and the closing on our home went very smoothly

  Response from the owner

  Thank you for your business and your kind words, Ed. Our team works hard and you taking the time to give us feedback is appreciated.

• J

  John Nelson

  5

  Great closing office. Second time we used them. Flawless. Highly recommend.

  Response from the owner

  Thank you, John! We appreciate your business.