Pelican State Credit Union Main St, Zachary

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• J

  Jude Elizabeth

  1

  Not compassionate or helpful. Explained why I needed to pick up a check and explained how difficult it is to utilize their less than stellar drive thru related to me being legally blind in one eye and it altering my depth perception and said drive thru just being too tight and asking for alternatives. They had the audacity to speak to me in a condescending tone and then call me back to give me directions to that drive thru. So this account will be closing. Goodbye Pelican. Hello Neighbors!

  Response from the owner

  Jude, Thank you for leaving a review. We take all feedback very seriously, and this is definitely not the experience we want our members to have. We'd like to look into this for you and have someone reach out to learn more. Can you please email us at [email protected] with more information on this experience along with a good number to reach you at? We'll have our team look into everything as soon as possible. Thank you, The Pelican Team

• C

  Chad C

  5

  So with COVID going on, I believe the lobby is closed. I went down Carpenter this morning and saw that the drive thru was full. Let's say about five cars in the small drive way, and four more sitting on Carpenter. In the time it took for car number eight to get into the small driveway, I: -Sat for about ten minutes then, -Decided to download the mobile app -Incorrectly put in my password about five times -Reset my password -Failed an attempt to successfully deposit my check -Took more pictures and then succeeded on my second try to deposit the check. 5/5 stars for finally convincing me that mobile deposit is the way to go and keeping me from pulling into that drive thru.

  Response from the owner

  Thanks for the great rating and review, Chad! Our Zachary branch lobby is currently open by appointment only. We apologize about the long drive-thru wait times, but our team members are working diligently to assist members as quickly as they can. We're so happy you're enjoying our mobile app, PelicanMobile! Please let us know if there's anything we can help you with!

• V

  Veronica Wilson

  1

  Poor service, and no compassion for its members. After the storm our roof began to leak. So we followed the protocol and called the insurance company and processed a claim. We received a check for the damages and were given a run around. For the last couple of weeks it has been raining everyday. We found a company to do the work soon as possible, to avoid any further damages. The credit union told us that we had to pay for the roof damages which came up to about $10,000. I was like, are they out of their mind. The deductible was already paid, so why wont they accept the check so we can have the repair made. They finally took the check and disbursed some of the money to get the supplies. And the roof is almost finished and all they want is pictures. They are worried about the money that was given by the insurance more than a loyal member. I usually do not leave reviews, but this disturbed me so badly. Not everyone is trying to run a scheme.

  Response from the owner

  Good Afternoon Veronica, We are very sorry that you did not have a positive experience today. It is our goal for our members to have the best possible experience at Pelican. We'd love to help resolve the issue you're having. Please email us more information about our recent experience at the branch as well as a contact number to [email protected]. We will let our senior management team know and will have someone reach out to you. We appreciate your membership! Thank you, The Pelican Team

• B

  Brandon Q

  1

  Pretty good bank if all you need is somewhere to process transactions and hold your money for you. I still bank here just because I don’t have time to swap at the moment. If you need anything beyond a place to just store money then I wouldn’t at all recommend. Probably the worst company I’ve ever dealt with as far as communicating goes. I’ve been told multiple times in my dealing with them that “I’ll call you right back” and three days later you call them, go through the 15 minutes of transferring and holding, and they say “I was just about to call you.” This world lacks professionalism in the workplace. Whoever reads this and doesn’t believe me then look at my current file and the lack of progress that has been made on it over the course of two weeks. It’s a joke.

  Response from the owner

  Good afternoon Brandon, Thank you for sharing your honest feedback with us. This is definitely not the kind of experience we want our members and guests to have at Pelican. We don't want you to feel like your membership is unimportant to us. We wanted to follow up and let you know that our MyBranch Lending Supervisor Katie let us know she spoke with you and your concerns have been documented. We appreciate you taking the time to share your thoughts on where we can improve on communicating with you. Again, we value your membership, and we are working to ensure that we continue to better our communication during the lending process moving forward. Thank you Brandon!

• E

  Ebony love

  5

  This place is cool but you better watch your charges on your account and that's all lm gonna say. I had Cuna life and disability since 2012 and l didn't no that l had even signed this paper. This is a good bank but Please read your papers before signing.

  Response from the owner

  Hi Ebony! Thanks for the review. We'd love to talk to you more about this experience. Please message us at [email protected] with more information. We appreciate your membership!

• K

  Kristi Jarrell

  1

  I used this bank because my bank is way cross town in Baton Rouge and I always would come here to cash my checks. Last time, I was told that there would be a hold on my check. I didn't understand why because I've always cashed my checks there. So I had to go all the way to Siegen to cash my check. I WILL NEVER BANK WITH PELICAN EVER AGAIN.

  Response from the owner

  Good afternoon Kristi, Thank you for letting us know about your experience. Please understand that our check policies are in place for our members' protection and to comply with regulations. We would like to send your information over to our senior leadership team to see how we may better assist you in regards to our ATM and mobile deposit policies. Please email us at [email protected] with your contact information. We look forward to hearing from you. Thank you, The Pelican Team

• L

  L Scott

  5

  The Staff was amazing. Very professional and friendly. Great Job...

  Response from the owner

  Thank you for the outstanding review and feedback!

• T

  Terica M

  5

  Always friendly and educational services. I love and enjoy the benefits of being a Pelican Member!!!!

  Response from the owner

  Thanks Terica! Feel free to reach out to us if you ever need anything!

• d

  david Daigle

  4

  Awwwsome place Awesome people We love banking here NO FUSS NO MUSS!!!!

  Response from the owner

  Thank you so much, David! We love having you as a member of our financial family! :)

• C

  Coletta Thompson

  5

  Excellent, Great personnel, tTming is Awesome.

  Response from the owner

  Hi, Coletta! Thank you so much for the great review and feedback! We're glad to hear you enjoyed your experience at our Zachary branch.