Patelco Credit Union N Broadway, Walnut Creek

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$2500

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  Clara W

  5

  I love Patelco, they have helped me with a few auto loans. They always have the best rate, and they're honest if they can't get you a better rate on something/don't try to trap you into something you don't want. So easy between the website payments and their online service. I will always use them for my auto loans.

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  Maria K

  1

  This place doesn't apparently know how to use computers. They rejected my HSA transfer form on the basis that PatelCo doesn't want to have an electronic signature, but they want me to print the document and email them the signed form. Not even a Docusign verified form. Someone tell me the difference between a copy of my signature on a form and printing the form to email the copy of my signature on the same form?

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  Callie Lopshire-Bratt

  5

  I've been using Patelco for years, since my dad helped me open my first savings account here. They have never been anything less than wonderful, even when I had to send them checks from PA! I love the app and the employees are efficient and super friendly - I love having to go into the bank, even though I mostly use direct deposit and mobile banking.

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  Katie Curiel

  1

  I’ve been with Patelco since I was 9, service used to be extremely fast and efficient. Now when I get on the phone it’s at least a 30 min wait to speak to someone, there’s problems with my card all the time, and mobile banking is extremely slow. Working on switching currently because there are too many issues I have to deal with on a weekly basis.

  Response from the owner

  Hi Ms. Curiel, Thank you for your review. I'm sorry to hear about your experiences when contacting our Call Center. I’d like to learn more about what’s going on with why mobile banking is extremely slow for you. Please contact me at [email protected] to discuss the issues you are encountering so we can work towards a resolution. We hate to lose you as member and will need your help in order to make things right. We look forward to hearing from you. Kindest regards, Patrick Member Experience Specialist

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  Andrew Ahern

  1

  ATM ate a $500 deposit, said there was an error and couldn't return my deposit. I immediately went inside the branch and they told their ATMs are administrated by a third party. Now I have to deal with my own CU and dispute with a totally uninformative receipt. Thank you for grifting your customers. I know where I'm never going to open an account or inquire about loans.

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  Abraham T

  1

  I had a bad customers service experience. I went there after my auto loan application pre approved and then I gave all the information that needed to complete the application, but at the end with out enough reason my application rejected.

  Response from the owner

  Hi Abraham T., Thank you for your review. I'm sorry to hear to hear about the experience you had with your auto loan application. I'd like to hear about what happened so I can investigate it. Please contact me at [email protected] to discuss the issue further and to work towards a resolution. I look forward to hearing from you soon. Kindest regards, Patrick Member Experience Specialist

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  Frank August

  1

  They do not communicate with card holders properly about transactions and did not

  Response from the owner

  Hello Frank! We appreciate you taking the time to provide us with the details of your experience. We would like to connect with you to learn more so that we can make sure you are taken care of but also to ensure better future experiences for you and all of our members. Please feel welcome to reach out to us at [email protected] and we can follow up with you directly.

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  Raymond Guerrero

  5

  nothing but great thigns to say about this place, had 2 loans through you guys, always had amazing help and got some good loan rates!

  Response from the owner

  Hi Mr. Guerrero., Thank you for taking the time to write an excellent 5-star review for the Patelco Credit Union Walnut Creek branch. It's always great to hear from our members. Have a wonderful rest of your week! Kindest regards, Patrick Member Experience Specialist