Partnership Financial Credit Union Lincoln Ave, Morton Grove

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• E

  Ernest Nelson

  5

  Where do I begin? What a great organization. I am extremely happy with the level of service provided. From Todd in the Finance Department to Theresa the Executive VP they are on your side. They truly care about their membership.

• J

  Jean Fitzgerald

  5

  I had to make a very important bank transaction and Barbara at the Morton Grove branch went over and beyond expectations. She even called me the following week to follow up and make sure everything was okay. I am so grateful to be a member here.

• R

  Ramina Isaac

  5

  I have a car loan with Partnership Financial and have always had great experiences working with everyone there. Sherry handles my account and she has been so wonderful to work with. She's always very helpful and always takes the time to make sure all of my questions are answered. Thank you for being amazing!

  Response from the owner

  Thank you for sharing this feedback, Ramina! We are so happy to hear about your positive experiences with Sherry and our lending team. We appreciate your membership.

• C

  Carolyn E Gerhardt

  5

  Theresa did a general audit and found I wasn't receiving my tax exemptions. So grateful for her help:)

• l

  lauhal

  5

  Sherry is the freaking QUEEN! She handled my car purchase beautifully. I was anxious because I bought a car on Carvana, which I'd never done. Plus, I was leaving for vacation in a couple days. She handled everything like a pro. She was efficient, knowledgable, and calming. I appreciated her humor. It really helped relax me. I need Sherry as my life coach! Thank you!

  Response from the owner

  Thank you so much for your kind words about Sherry. She's the best and always available to make members feel comfortable and confident when making purchases. Thank you for leaving such a nice review and we look forward to helping you in the future! And, thank you for being a member of the PFCU family!

• C

  Chris Figueroa

  2

  It genuinely pains me to have to write this review. My mother had opened an account for me back when this location was known as Niles Township Schools Credit Union several years back. For the most part, this bank has treated me well. The staff no longer seem as friendly these days, and that local credit union feel to me just seems to have gone away as of late. Things aren't as personable, so to speak. For my past experiences of fantastic services that my mother and I had in the past, I can't bring myself to justify a single-star rating. My primary dissatisfaction comes with a lack of a system for employee accountability in the face of errors and protection for a customer for when these mistakes happen. A few months ago, I made two purchases that amounted to a few hundred dollars, and I never received my product nor have I ever received a response from the seller. After initially calling, I was told by a fairly young gentlemen (whose name I cannot recall, Jake or Jason, perhaps?) that I needed to wait a few months for a response for the merchant, and if I still had nothing, to move forward with a chargeback. I did as instructed, and upon visiting the facility today, I was told my limit was within 60 days of purchase. On one hand, I can understand if someone reads this and rolls their eyes because it could also be a case in which perhaps I didn't understand what was told to me. I had confirmed this information with the young gentleman, and it begs the question, would I really wait months after I lost a few hundred dollars? Only if I were told to. Now, I understand these things can happen. As people working within a system, a mistake is sure to happen eventually--I get that. My primary dissatisfaction comes when there's no re-course for me after I was told that there was nothing that could be done with me, regardless of the circumstances behind the information I was told. It's unfortunate, to say the least.

  Response from the owner

  Chris, thank you for your long-term membership and for sharing this thoughtful review. Please be assured that we care passionately about putting our members first and are so sorry that your experience suggests otherwise. We will strive to make sure your member experiences going forward are positive and helpful.

• j

  jerzy siemienski

  5

  Todd Twardowski Loan Mortgage officer - meticulous, outgoing to the members, great knowledge in his field of work, fast to get back with the answers, overall A+ employee. Todd as a 20 some year CU member all I can say I wish we have more employees like you. Thank you for all you do for the members.

  Response from the owner

  This is wonderful to hear, Jerzy. Thank you for your membership!

• R

  Richard Ostapinski

  1

  This Fanacial Institution is not trasted to keep saving I have account with them for 20 years. When they become "Partnership Credit Union" I lost some savings due their monthly charges $25 a month I do not recommend entrust your savings there, your many are not safe.

  Response from the owner

  Richard, thank you for sharing this review with us. We would like to talk to you about your experience. Please email us at [email protected] with your contact information so a Member Service Representative can get in touch with you as soon as possible and we understand what might have happened. We look forward to hearing from you and appreciate your membership.

• F

  Funsho MacaulayII

  5

  Stop in and see David Sweeney! This is a wonderful bank with really nice employees! Couldn't recommend this bank more.

  Response from the owner

  Thank you for your kinds words and we will pass this along to David. We appreciate your membership!

• M

  Manda Filip

  5

  I have been going to this bank for years. Friendly and helpful staff. I have no complaints. Very knowledgeable too.

  Response from the owner

  Manda - Thank you for your kind comments. We are happy to have you as a member!