Pacific Service Credit Union Contra Costa Blvd, Pleasant Hill

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• L

  Leland Frayseth

  5

  Fraudulent activity locked me out of my account Friday night. Pleasant Hill Teller Alberto and his savvy Manager got me up and running with a belt and suspenders so next time I get locked out I have a backup. I have been with Pacific Service Credit Union almost 20 years. I like them and their nearby brick and mortar presence, young, sharp and helpful staff make doing business a pleasure.

• G

  Gus Espinel

  5

  Been customer for the branch couple years ago service as best 👌 than you can find with a very knowledgeable team..

• S

  Sandra Melero

  3

  Friendly service with a smile. Detailed information of direct deposit process. One thing needs work when bank customers walk in, to greet each person walking in to say we will be right with you. I stood there two minutes to open an account for first time. No employees greeted me or gave me eye contact. Small bank. I walked up to available teller to ask who I can open an account with. Lady smiled and was helpful but no acknowledgement when I walked in. This greeting will set your bank aside from bigger banks. Other than that, friendly service.

• C

  Celia Anderson

  5

  What an easy process it was to open a Pacific Service Credit union checking account. The representative was friendly, effective and personable. My request for temporary checks were readily provided,and I left satisfied with an account at the Credit union. I Highly irecommended this Credit union. Thank you.

  Response from the owner

  Thanks Celia, and welcome to Pacific Service CU! We appreciate the kind words, and hope to provide continued top notch service to you and all of our members.

• G

  Gerry Dietrich

  5

  Great service, friendly staff, and a swift transaction all made my experience pleasant and productive. I’d give ten stars if I could!

• F

  Footster Gal

  5

  I wish I found this credit union sooner! I opened an account with them when the US Bank and Lucky's closed in downtown Pleasant Hill and it was a hassle to get to the mall location. I never wait long here, the tellers are very knowledgable and nice, they can print out a lost ATM card immediately, you can use a number of credit unions if you're out and about, and they have a coin machine in the lobby with no fees for credit union members. They even volunteered to reverse 2 overdraft fees for me when I hadn't been offered the option of declining charges if I didn't have the funds in my checking account. They are awesome!

• A

  Allan Lobato

  3

  So this bank is OK in the fact that they have some great perks to banking with them. Such as the ability to use any ATM at any bank and not get charged for your withdraws and they even give you back the fee the bank charges you for using there ATM automatically which is super cool. The bad side of this bank is the over all general demeanor of that staff that run it. When you go there they make you feel more like an inconvenience then a true member. I have went to a couple of there branches this one and the one on Clayton. Both sites the managers sit in there offices and glare at you I even had to go into the office of the contra costa branch and had to knock on her open door cause I felt awkward and she still never stood or acknowledged me only looked at me? I mean stand up it goes a long way at making people feel welcome and a smile would be nice too. I thought it was just this branch with unfriendly attitudes but sure enough after visiting the Clayton one it was confirmed this is a corporate attitude not just a Individual branch. But again I will say if you never need to look at anyone in the bank it would be a great fit (direct deposit customer) I love this bank for its perks just no so much it's attitude.

  Response from the owner

  We're sorry for the late response. We'd like to apologize for your less than satisfactory experience. We've given your feedback to the appropriate manager so we can better serve you and our members going forward. Thank you for bringing this to our attention.

• B

  Betsy Wolfe

  5

  Best financoal institution I've ever dealt with.

• R

  Richard Perkins

  5

  Always friendly service. Great staff and many perks.