ORNL Federal Credit Union Jacksboro Pike, Lafollette

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• K

  Kylie Cecil

  5

  I am not rating the bank but rating an employee. Cyndi Russell. She has always been so kind and helpful. I cannot recommend her enough! She should get a raise for how much she has gone above and beyond for me. Not only that but she answers all my questions to help me understand.

• C

  Cyndi Russell

  5

  I love my Credit Union! I just worked with Karen Coffey in the LaFollette office with the mortgage department and I am so happy with the level of service provided. 7 Title, 7 Insurance, and 7 Mortgage worked together and closed my loan in less than 30 days! Thank you ORNL FCU!

  Response from the owner

  Wow Cyndi! That's amazing to hear! We're glad to hear that Karen provided you with such excellent service. 7 is a great organization that we are proud to partner with. Thanks so much for the amazing review and enjoy your new home!

• J

  Joe B

  1

  Poor customer service. Might as well be one of the "BIG" Banks instead of a credit unit. This place is a joke. Also horrible rates. Edit: Unless you have a time machine don't see how you can change the past. I have had better luck at Y-12.

  Response from the owner

  Hey Joe, we apologize for your experience at this branch. Would you mind telling us more to give us a chance to rectify this issue?

• W

  William Lewis

  1

  Waited on drive threw from 820-840 to deposit a check they never opened it. Everyone just sat there watching me wait.

  Response from the owner

  Hey William, we hate to hear this! When did you visit our drive-thru? We want to learn more and help improve your experience during your next visit. Please email us at [email protected]. Thank you!

• K

  Kyloh Psycho

  5

  I recommend Cyndi Russell! She is amazing and deserves a raise.

• J

  John Voekel

  2

  I am a member, was charged atm fees , no other branch charge fees to members. Want do business with this branch.

  Response from the owner

  Hey John, we are sorry to hear this! Would you mind telling us which ATM location you used, when, and if you could send us a message with your contact info, we'd be happy to look into this for you! Thanks!

• W

  Wendy

  3

  Hours listed on website are wrong. Lobby closes at 5:30 unlike all other ORNL's.

• H

  Heather Duncan

  5

  Great place to bank! They are always friendly and helpful!

• S

  Sleeping Beauty

  1

  Bad customer service. Closing my account. Customer service is everything.

  Response from the owner

  Hey there Amber, we would hate to see you go! Would you mind telling us more about what happened? We would love the chance to rectify this situation for you!