ORNL Federal Credit Union Municipal Center Dr, Farragut

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• A

  ANomALy __________

  5

  Visited this location to open a few accounts after a friend had suggested this credit union. Found that the branch staff here are super friendly and helpful. Branch Assistant Manager Chris is an A++++ member and loved my wallet.

  Response from the owner

  Thanks for the amazing review! We're happy to hear that our Farragut staff took such great care with opening your accounts.

• M

  Marcos Luna

  3

  There is no way to view your checking/savings account number through Online Banking, and you also can't make a transfer to an external bank account online. I think this is the only bank I've dealt with that makes it that hard to access your own money. There is also no way to set up two-factor authentication to get into your online account, which is not very secure and should be a standard feature in 2021.

  Response from the owner

  Hey Marcos, we do have some of those features in place and would love the chance to help you located these features in our online and mobile banking. Please send your contact information to [email protected] so our digital banking team can reach out to assist!

• K

  K

  2

  It took me three days of calling before I was able to speak to someone competent enough to make a transfer from my business account to my personal account. This frequently happens, very few people inside this building know how to do their jobs. They are very friendly though, which is why I award them 2 stars.

  Response from the owner

  Hey there! We hate to hear that you had troubles getting through. We would love to learn more about your experience in order to prevent this from happening in the future. Please feel free to reach out to us at [email protected] with your name and contact info!

• T

  The Knoxvegas Concierge

  5

  My family has been with ORNL since the early 1970s we love them they know us all by name & go out of their way to help everyone. I wouldn't bank anywhere else

  Response from the owner

  Thank you so much for being a longtime member, Jessica! We appreciate you taking the time to leave us a review!

• A

  Ashley Cox

  5

  The ladies at this branch have been so helpful over the past few weeks helping me with some disputes. They each have wonderful and welcoming personalities, and seem happy to help me, despite me feeling bad for having so many issues that I need their help with. Thank you all for your patience, your great work should not go unrecognized!!

  Response from the owner

  Wow, Ashley! We love hearing this and are so glad that the ladies at the Farragut Branch have provided you with such helpful service. Thank you for being a member!

• S

  Susan Summers

  5

  Used the drive through ITT machines. Some days the teller machines are slow.. some days not. Online tellers are professional, and fast.

• S

  Scott Walker

  1

  What's terribly sad is going to the bank and show up at 12:25 on your lunch and you spend 20 minutes trying to get waited on by a teller when there are two waiting on people and other to standing there just looking around not a good bank to use definitely will be looking into a new bank!!

  Response from the owner

  Hey Scott, we are terribly sorry to hear about your experience. Would you mind telling us more about your visit? We would love the chance to make this right!

• J

  J. B.

  5

  I went there on my lunch break, and nobody else was there so I got quick service and they were all very friendly.

  Response from the owner

  Thanks for the wonderful review! We're happy to hear that you received such great service from our staff!

• M

  M Merical

  5

  The staff was great and very helpful.

  Response from the owner

  Glad to hear this, Marlene! Thank you for taking the time to leave us a wonderful review, we are very appreciative!

• j

  josh hickman

  1

  Extremely poor customer service. Very rude. Step it up

  Response from the owner

  Hey Josh! We are very sorry to hear about your experience! We would be interested in hearing more about what happened and hope to give you the best member experience during your next visit with us. Thank you!