Oregon State Credit Union Ne 12th St, Mcminnville

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  Cliff Fontenot

  5

  Refinanced my RV loan with them today. Natalie Glade from corporate started the process yesterday. I went to the McMinnville office to sign. Melanie assisted me during the paperwork. She is new to Oregon State Credit Union, but she was absolutely a perfect professional. She didn't know all the answers but got them quickly from her manager Lesia. I give that Branch all 5 stars plus more if I could. Keep up the great work. More banks need to be like them.

  Response from the owner

  Thank you for the feedback, Cliff. This is great to hear. I'll make sure Natalie sees this review.

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  Kevin Carr

  5

  Always have prompt and courteous service when dealing with Oregon State Credit Union tellers. Drive through is the recommended service area at this time, however, if you have other banking needs, the lobby is open for walk-ins. Brief questions pertaining to your health are asked, and face masks are required to be lowered temporarily for identification purposes.

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  KERRY MCKENDALL

  5

  Oregon State CU is a trusted partner, doing all they can to maximize their knowledge in assisting business partners grow their businesses, and keeping up to date on the latest products and services .

  Response from the owner

  Thank you for the rating and review, Kerry. I'll make sure our Business Services staff sees your comments. We appreciate it very much.

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  Michael Viles

  5

  Amazing! Would highly recommend over and over! We got our very 1st Auto loan through these guys, and I couldn't wait for a McMinnville branch to open up. I've recently opened a credit card through them as well, and in a few months we'll be hopefully refinancing our new car through them. Oregon State Credit Union knows how to take care of their customers in good and bad times.

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  Robert Fisher

  1

  THIS BRANCH OF OSU IS TERRIBLE. THE MANAGER AND STAFF ARE TOTALLY CLUELESS. LOUSY CUSTOMER SERVICE.

  Response from the owner

  Our goal is to provide unsurpassed service in each interaction with our members. We apologize for not delivering our commitment to excellence in this interaction. We understand that you have spoken with the McMinnville Branch Manager and he has corrected the error.

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  Chelsea Brumbaugh

  1

  This bank should be ashamed. We’ve banked with them for a very long time, gotten 3 separate loans through them (truck, trailer, & side by side) with no ifs, and, or buts about any of them. Just recently we received an approval through them for $40,000 to trade in our trailer so we can get a toy hauler. Well, we found a trailer, we gave them all the required documents they would need (in person). They gave us an approval (in person) , gave the trailer dealer an approval, & gave us the go ahead. We signed all the papers, dropped off our old trailer with the dealer & take home our new one. After almost 3 DAYS they come back saying that based off of the documents we can’t get the approval for the trailer. Saying that my husband (self Employed with tons of right offs) doesn’t make enough. Mind you they didn’t need any tax info for any of the other loans we have through them& they have never given us any problems before. Once my husband confronted them about what they then proceeded to say that they never gave us or the dealer an approval. Which is false because the dealer has proof. We’ve been fighting with them for a week and everytime we prove them to be wrong on an issue they’re having they come up with another one. I don’t have much to say about banking with them but I can’t tell you enough... DO NOT get a loan through them. They’re very sloppy & like to blindside people. Best of luck.

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  Re Beclectic

  5

  Mcminnville brach was super helpful and friendly with helping me move my scheduled payments to a later date - and beyond understanding.

  Response from the owner

  Thank you so much for this review! I'll make sure the team in McMinnville sees this.

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  Cameryn Rowe

  5

  Real great bank. They have great customer service and are really nice.

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  Bayan Price

  5

  Friendly staff always very helpful. Great place to bank with.