OnPoint Community Credit Union Se Sunnyside Rd, Happy Valley

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• j

  justin pauls

  5

  Had a really great first experience with Sok at this location. Extremely efficient and was able to complete several tasks I brought in very concisely. OnPoint is very clear about their fee schedules and seem to be really customer focused. I can see why they are so recommended.

  Response from the owner

  Justin, Thanks for sharing! Sok is excellent. Please let us know if we can help you with anything else. Best, -OnPoint

• G

  Gabriela Gabriela

  1

  There is a blonde teller working here. I didn't get her name but she was very rude and nasty to us. We were in June 24th. Drop your attitude lady!

• m

  madison taussig

  1

  Whoever Kristine is with online banking support needs to be fired I gave her all my information and she said it is wrong

  Response from the owner

  Thanks for sharing your feedback. Please consider stopping by our branch and sharing additional details about your situation, then we can review your account and verify your info. Please let us know if we can help you with anything else. Sincerely, -OnPoint

• D

  Doug Miles

  5

  Today, we went into this branch with a tricky issue regarding a car title and loan. Brandon Woods, a Member Service Representative, was amazing. He was patient, thorough, professional, and helped solve our issue on the spot. He is a definite asset to OnPoint CU. Thanks!

  Response from the owner

  Doug, Thanks for sharing your experience with Brandon. We're happy to hear that you were able to get everything straightened out. Please let us know if we can help you with anything else. Best, -OnPoint

• B

  Bruce Douglas

  5

  Love OnPoint in Happy Valley. They are super friendly, knowledgeable and helpful every time I go in. I have never had to wait long at the drive through. This branch really has a neighborhood feeling!

  Response from the owner

  Bruce, Thank you for your membership. We look forward to seeing you again soon! Best, -OnPoint

• T

  Thomas Carter

  1

  I wanted to find out about making an appointment at my local branch to take out RMD's from my IRA but there is no local number listed. Instead I got stuck in this automated call waiting line. It would have been easier and faster to just drive down and ask.

  Response from the owner

  Thomas, Thanks for your feedback, we apologize for the extended wait time during your call. It's true that we do not have a direct line to any of our branches. This helps keep our branch teams focused on helping members visiting our branches - we apologize for the inconvenience. Typically our Member Services team is best equipped to efficiently help members over the phone, however, if you ever need to get a hold of the branch directly, you can send us a direct message on Google, or any of our social media sites and we can get you in touch with the right person at the branch. Please let us know if you have any additional questions. Sincerely, -OnPoint

• L

  Lily Sudarma

  5

  Scott Raybourn is very knowledgeable, fast and efficient. I would give more starts if I could.

  Response from the owner

  Thanks for the excellent review! Best, -OnPoint

• T

  Tuang Thang

  3

  On their website they have an incorrect information; had to waste time visiting a branch only to be given a piece of paper with numbers to call.

  Response from the owner

  Tuang, Thanks for sharing your feedback. If possible, could you provide your detailed feedback to our web team here: https://www.onpointcu.com/new-website/ Our goal is always to provide excellent member experiences and we hope to hear from you soon. Best, -OnPoint

• K

  K Ech

  1

  Worse experience ever. Never has a branch bank been so rude. The teller customer service was non existent. I get better customer service at McDonald's......

  Response from the owner

  Kor E., We would appreciate an opportunity to follow up about your experience. Please reach out to our Member Services team at 503.228.7077 or 800.527.3932 M-F from 7am-7pm and on Saturday from 9am-1pm. Thank you. -OnPoint

• l

  lyubov marchuk

  1

  Waiting in line drive through line 30 min. So disappointed. Why on point branches not open? Others banks no waiting because branches open.

  Response from the owner

  Lyobov, Thanks for sharing your concern. Due to statewide social distancing measures we are currently operating with reduced staff including some lobby closures to help limit unnecessary exposure to our employees and members. We will continue to evaluate the situation as it evolves. We apologize for the inconvenience and appreciate your patience as we work through this difficult time. For more details on how we're currently handling the health crisis, please visit: https://www.onpointcu.com/covid-19/ Sincerely, -OnPoint