OnPoint Community Credit Union Sw Canal Blvd, Redmond

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$2500

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  Sherry de Alicante

  5

  Upon the unexpected death of our daughter, who was a member of OnPoint, I had to navigate the complicated legal process of gaining access to her funds. The team at the Redmond Branch were genuinely sympathetic to my situation. I received precise instructions and timeline to follow. At my final appointment I was shown professional kindness and support, specifically by Member Service Representative Levi G. He walked me through every step with patience and accuracy. Since my daughter’s passing I’ve worked with several other banking institutions, on her behalf. OnPoint is far above and beyond the most professional, easy to work with and understanding!

  Response from the owner

  Sherry, Thank you for sharing your story, and we're sorry for your loss. Our team takes great care to help our members through difficult times, and it means a lot to us to know that our professionalism made this process easier for you and your family. Our sincerest condolences, -OnPoint

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  Farren Messerli

  1

  Polite, but led us to believe that our loan was a shoe-in before declining us at the last minute, putting us in a very precarious position. We are now having to rush to arrange alternative financing due to the misleading language used by the rep we worked with.

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  Alyssa Beale

  5

  I don't go into my bank/this bank very often, like only a few times a year, but I certainly enjoy my experience every time I do! They are always very friendly, fast and treat me like I'm family!

  Response from the owner

  Alyssa, Thanks for your support. We'll be here for you whenever you need us. Best, -OnPoint

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  Cyndi Harris

  4

  The only issue I have just happened recently with their secure access code where they locked me out of my own account and then I could not get a person on the phone..... I ended up having to go into a branch and spending about 15 minutes entering and reentering things to get it straightened out. I felt bad for the staff who basically got thrown under the bus. There is too much” maintenance “ online and I seem to have less and less access to MY ACCOUNT!!! I’m seriously considering switching credit unions!!!!!

  Response from the owner

  Cyndi, Thanks for sharing your feedback about secure access codes and Digital Banking. We're happy to hear that our team was able to help you regain access to your account and we apologize for the inconvenience. We're dedicated to providing convenient and secure access for your account - please let us know if you have any additional questions about account access or security. Best, -OnPoint

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  Faze Artic65

  5

  This is by far the best down to earth people to people bank....never in my life did I think I would tell people that I love my bank but...I love my bank! When my Dad passed away I had the Branch manager come up to me with a hug and condolences. When ever I'm in public and they see me they always wave and smile!!! These are the best people!!! Proud to say I bank at Onpoint community credit union😊

  Response from the owner

  Hi Leisa, Thank you for your kind words and for taking the time to share your experience. We have the best Members! :-) And, we’re fortunate to have the best employees as well. We’re thrilled to have you as part of the OnPoint Family and look forward to seeing you again soon. Thanks, Leisa! Sincerely, OnPoint Community Credit Union

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  Phoebe Secor

  5

  We have had multiple car loans with this CU as well as our mortgage. Staff are friendly and service is always 5* - thanks so much!

  Response from the owner

  Hi Phoebe, thank you for the kudos! We look forward to seeing you again soon. #OnPointFamily Sincerely, OnPoint Community Credit Union

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  Melissa Robin

  5

  LOVE this credit union!!! I never have to wait, every one isf fast and knows there job well!

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  Dan Wheat

  3

  Love the bank. But am tired of there atm not working half the time. Dont understand why they dont put a new one in 😑

  Response from the owner

  Dan, Thanks for sharing your concern, we will share your feedback with our facilities team and take a closer look at the ATM. Thanks for your patience and please let us know if we can help with anything else. Best, -OnPoint

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  LifeShould TasteSoGood

  5

  This is a great credit union. Wish savings accounts paid better.

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  Lori Rutledge

  5

  Always helpful! Everyone I've dealt with has always gone above and beyond!