OneMain Financial US, Riverview

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• K

  Kate Giardini

  1

  Their customer service is extremely poor. I reached out to them after having Covid, had already paid from my savings for 3 months after being unable to work, requested that two of monthly payments be deferred until I got back to work. Explained my situation to them. I had really wanted the loan to be modified so that I could get back to work and not have the struggle of additional payments from a deferral. I was told that could not be done. I asked if they had any assistance that they could offer due to the pandemic and being out of work due to Covid. They told me that the insurance only covers the payments if you lose your job and are unemployed, not for being out of work due to illness such as Covid. I called them before I got behind on any payments to seek help, they offered no help whatsoever.

  Response from the owner

  If you've been impacted and need assistance we're available to help. Please do not hesitate to call us at 888-743-7707 to discuss any issues affecting you. We will work together to find a solution that is right for you. -AS

• P

  Pad Easy

  1

  After you become their customer you no longer matter to them. They can't provide paperwork to you nor can they deal with you when you have been a good paying customer trying to get a newer loan. You just don't matter to them any longer......If you have a loan with them. Pay it off as soon as you can and don't come back.

  Response from the owner

  Hello and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• C

  Crystal McDowell

  5

  Everyone in OneMain Financial were great woth helping me with a loan and explaining everything in complete details. I really liked how I could upload all my documents and when it was time to close for the loan all I needed to do is sign my papers. The loan was quickly deposited in my account the very next day. I highly recommend them and with a not so great great which I had. Thank you!!!

• J

  Jim Cyparski

  5

  The person that worked with me was great and got my money the very next day. Thank you :-)

• R

  Robin Weaver

  5

  absolutely fantastic customer service. I felt at ease as if I were in my own home. They helped me through a rough patch, and now they have a customer for life. .

• H

  Harry Gumm

  5

  Sheldon was helpful in assisting us thru the process Thanks for OneMain to help us with our loan

  Response from the owner

  Hi Harry, Thank you for the great review! We're so happy to hear that Sheldon went above and beyond to deliver outstanding customer service. We take pride in serving our customers and look forward to assisting you in the future. Thank you! – LF

• J

  Joseph Nichols

  5

  Great work done helping me to gain a upper hand on my bills. Very satisfied with all that they done for me.

• A

  Alexandria Shinn

  5

  They were able to assist me quickly and had the best people who were amazingly friendly.

• R

  Racquel Richards-Kelley

  5

  Customer service was awesome and the process was very efficient!

• R

  Rob Rivers III (FLYSKYHIGH)

  5

  quick, professional, direct and online process....OUTSTANDING!