OneMain Financial Bryant Irvin Rd, Fort Worth

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$2500

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• D

  Deborah Winston

  1

  I usually don’t do reviews on companies but this needs to be said. I am a loyal customer and paid my loan ahead of time which my due date isn’t until July of 2023. I was layoff from my job in May and I have tried to communicate with the associates about my account and stay up to date with my insurance claims due to me being unemployed. I’m the one who was reaching out asking questions that needed to be asked not the employees. Last week I asked one of the associates FACE TO FACE if I needed to cancel my payments since the insurance claim is going to make my payments. I was told that the payments would be taking care of by the insurance and that I didn’t have to worry about it. The payment was made by the insurance last week but today a payment was drafted from my account after I was told to not do anything. I called in and sent proof of the payment and I explained to the manager what took place. He was so rude to me and told me it wasn’t their responsibility to tell me to cancel my payments after I explained what one person told me. Then he told me that he wasn’t going to argue with me. Like who would say that to a customer. I also told him that he wasn’t there to hear the conversation so he shouldn’t speak to me like that. And I know how associates can lie about the situation because I done customer services before. If they made a mistake by not canceling my payments after I asked my questions then just say that. Not trying to make me looked bad and blame it on me. He didn’t apologize to me after they made a mistake on my account. Now I have to fight to get my money refunded. I am going through a hardship and they’re treating me like I’m behind on my account. I’m trying my best to do right and this isn’t fair at all. This will be my last time getting a loan from them. And now I don’t feel comfortable calling in and speaking with the associates or manager.

  Response from the owner

  Deborah, We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• P

  Paola Chernosky

  5

  Once I walked in that greeted me at the facility. They told me everything that I needed to know and what I needed to pay. And it was very crystal clear on everything.

  Response from the owner

  Hi Paola! We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! -Marissa

• B

  BNPixPro Series

  5

  I Chose Here, to get Consolidation Loan. It was EXTREMELY Fast & Easy. They were SUPER COMPASSIONATE about helping me with loan process, as I have Mobility Issues. My Hands, fine Motor Skills Are LIMITED. DEFINITELY, Refreshing; NOT Being made to feel uncomfortable; Being Physically Challenged.

• R

  Rafael Ramirez

  4

  The loans are very reasonable and the people are not pushy to sale insurance, they will present you the product but will not try to force it upon, which is a huge plus. The loan terms are fair. The only negative to have to say about this business is that they took two days to give me an answer on my approval other than that A+ service.

• J

  Jack Buckley

  5

  From the application process to closing the staff at OneMain Financial were knowledgeable as well as efficient with the entire process. I would recommend them anytime to my friends and family. Thank you OneMain Bryant Irving you made it a breeze!

• W

  Wayne R. Brown

  5

  The loan officer was very knowledgeable about the loan documents and made sure that I fully understood the documents that I was signing. No hidden fees.

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  Aron Kelley

  1

  What does it take to get a loan with these jokers? I everything that's required and still can't get a loan. Just sad that OneMain can't and won't help. I would give this rating 0 stars if I could. :(

• D

  David Drake

  5

  Alexis is great. She is very patient and thorough. Thanks for the GREAT customer service.

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  David Yerks

  4

  Very professional,a joy to work with everything went smoothly.thank you all for the help. David yerks.