OneMain Financial 46th Ave, Rock Island

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$2500

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• B

  Betsy Swearengen

  1

  When did customer service die? They don't return phone calls, they don't call when they say they will, and when you tell them that you are coming late afternoon they leave early! This includes the manager, Jacob, at the Davenport, IA office. This was a stressful time for my Mother as my father had pasted away recently. They needed to be more up front, inform her of what was going on, and not avoid her calls. Even if they would have called her and said, "We are trying such and such." Instead they kept her in the dark and worrying.

  Response from the owner

  It is against our policy to discuss loan details with anyone other than the account holder. The customer can visit, call their local branch or 888.864.0332 so we may assist. Thanks. -AS

• A

  Ashley Powell

  5

  I'm not sure of the name of the gentleman at the Rock Island office who assited me through the loan process as we did it all over the phone and I missed his introduction. But I just want to say that he was the most friendly customer service representative I have ever encountered. He was kind, patient, funny and very knowledgeable. He walked me through everything, explained the processes and was super patient when the electronic forms were going haywire. Definitely took the headache away that comes with loan applications. So huge thank you to him!!!

  Response from the owner

  Hi Ashley, Thank you for the great review! We're so happy to hear that the team went above and beyond to deliver outstanding customer service. We take pride in serving our customers and look forward to assisting you in the future. Thank you. – RP

• J

  Josh Fittro

  1

  Terrible. If you call ahead (like they say to do if you're needing to make a late payment) they will still send the payment through. And after calling them and the bank and having the "manager" to this loan shark place tell me there is nothing she can do for me at this point, I'm screwed. Don't you love it when there is nothing a manager can do to help you? Isn't that amazing customer service? After I called ahead to make sure this wouldn't happen? It still does and there is not a thing they can do about it. Amazing. DO NOT USE THIS COMPANY!

• J

  James Smith

  1

  Don't believe "pre-approved" it's a scam to get you to sign up and make a bad mark on your credit...it told me I was "pre-approved" for a certain amount then they come at me with not even a quarter of what the "pre-approval" was supposed to be and instead of taking all deductions into consideration and asking what comes out of each paycheck they just assume your pay can't fit your budget...what a joke

• C

  Cindy Truax

  5

  I did not think great customer service was still alive but this office has restored my faith. Great people to deal with.

• A

  Anthony Zuidema

  4

  The customer support was great, helped me get the money I needed. They're website sucks tho, it's constantly having problems.

• P

  Pam Versluys

  5

  Customer service representative very knowledgeable and helpful He made the process very easy and quick

  Response from the owner

  Hi Pam, Thank you for sharing! We appreciate you taking the time to leave us a review. Best wishes- JS

• J

  Jodi Bowman

  5

  Love the staff! They made getting a loan so easy!

• M

  Melissa Byrd

  5

  Very helpful, will use them again!