OneMain Financial S Campbell Ave, Springfield

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• N

  Nic L

  1

  Unprofessional folks here unfortunately. Nicole’s comment “there’s no rhyme or reason to your pay amounts or frequency” could have been reworded so simply… I was surprised (and insulted) by the comment and quickly slowed my interest toward working further with Nicole. She picked up on that and suggested that since I’m implying that I have less interest, she could offer to just “turn down the request for me.” Best decision I made. I did take time to call and speak to the Branch Manager. She was friendly because she’s paid to be but not genuine in wanting to find out how to improve. I offered at the beginning of our call to not post a public Google review and ding their score but with no reaction to that offer and no genuine interest in solving the issue or improving, Google seems to be the best solution. Beware. If you’re desperate, these folks can probably get you some cash for an expensive transaction cost. If you go in with a clear mind, alarm bells will likely ring at various points in the process.

  Response from the owner

  Hello Nic and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• F

  Felishia Cravens

  1

  I am so happy me and my husband found a new place to help get us out of my POS of a truck we had for 3 years. The truck was only $7,000 with a $1,500 trade in then we found out after a year our interest rate was 35% and we still had to pay over $6,000. After pay off the truck would of been over $13,000. So we found a new place to help get us out of having to pay anymore on the truck so to anyone don’t go here for anything. They are just money hungry.

  Response from the owner

  Thank you for reaching out. Dependent on the type of loan, decisions are made based on a variety of factors including credit history, income, and expenses. Not all loans require collateral, but those that do also take into account the value of that collateral. Please contact your local branch specialist to review your loan options: http://spr.ly/Branches Have a great day -AS

• J

  John Swanberg

  1

  Paid off loan in June had an overpayment of $362.47 that was supposed to be a check refund to me. OneMain did not endorse the pay off check correctly which caused my bank to have to issue a new check and delayed payoff until July. I was assured as was my bank that everything would be back dated to original pay off date. Many, many phone calls later they need my $362.47 more than I do. They took to help pay the interest generated from the delay which they caused? Very bad business.

• B

  Betty Johnson

  5

  Jessica was professional. She possessed the expertise and superior customer service skills to earn clients' trust and return business. On the other hand, my earlier experience with Lisa was just the opposite and horrible.

• J

  James Zeigler

  1

  We owed $6100 left and we paid them off and they made us pay $6800 then they still have not closed our loan out after a month so it’s showing that we missed this last payment completely unprofessional.

• L

  Linda Robinson

  5

  Branch employees are very professional and helpful. Go out of their way to help you out and best available option.

  Response from the owner

  Hi Linda, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon! – LF

• L

  Laura Allison

  5

  Austin was so helpful and knowledgable, and we got our money for moving expenses quickly and easily. Thanks for being there for us.

• S

  Steve Etienne

  1

  Wasted my time. Told them the application said I needed collateral so didn't want to continue. Was told that wasn't true so drove an hour in a half to be told I needed collateral. What a joke

• E

  Erica DelRio

  5

  Super fast, caring and professional.... all together a very pleasant experience!

• J

  Jackie Bottomley

  5

  It was a very smooth process of the loan process.