OneMain Financial N Rockwell Ave, Oklahoma City

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  Anna Hall

  1

  I do not recommend using OneMain as we have had constant problems and they do not verify clients accounts before accessing them and have accessed the wrong account on two separate occasions. In December 2021, we called them about doing a half payment because with the holidays and rising inflation, money was tighter that month. They said no problem and took our bank account information for the automatic payment. A couple days later, the payment amount and bank account we previously were using were still showing the same. That’s when it dawned on us, that they likely accessed the wrong account and put OUR bank account information on someone else’s account so not only was our full payment going to go through, but someone else’s payment was going to go through OUR bank account. We called them as soon as we could and it was confirmed that they put it on someone else’s account with the same name because when we called all they asked for was a name! They didn’t bother to verify address, email address, phone number… nothing else! Luckily, we caught it in time and they were able to change everything. We were pretty livid and asked if we could skip the whole months payment as compensation. They said they would “try” but if they couldn’t then we could do a half payment for January as well. Of course they didn’t allow us to skip the whole payment so we called them a few days before the New Year to remind them they offered to do another half payment and everything seemed well until a couple of days later, we noticed, once again, that the balance had not changed!! It was pretty obvious that they put it on the wrong account again!! Unfortunately this time, due to New Year, they wouldn’t be open again until the day after our payment was due so we just paid half and called them the very next day. The woman we spoke to said she would fix it but she had to add our bank account information as part of the process and promised another payment wouldn’t go through since we already paid half. What do you know, a couple of days later the other half of the payment went through our bank account even though we hdouble checked with her multiple times. Please go with a different lender as this company does not take customers information seriously and regularly accesses accounts with only a name and no other verified information!!

  Response from the owner

  Hello Anna and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

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  Ray Schneider

  1

  Spoke to a opener for one hour and thirty minutes about refinancing my truck and how excited i was that on the refinance i would get $4000 and we discussed this numerous times! She explained to me that she didn't have exact number but on the low end payments would be $242 per month and high end would be $330. When the closer called me after everything was said and done and being finalized and ready to sign they tried to have me sign for between $600-$714 per month on the payments with 23% APR! Who thing seemed unprofessional and like they where baiting and fishing or trying to pull the trick and just get the clients to sign! Pay very close attention to make sure what your signing is the same as what you discussed!

  Response from the owner

  Hi Ray, thanks for reaching out to OneMain. We consider interest rates on the basis of a few different factors, including your ability to meet our credit standards, which includes things like your credit history and your income after your monthly expenses. Your local branch is there for you to answer any questions you may have, and you can find their contact information here: https://spr.ly/OMFBranches. Thanks. -AS

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  Joshua Lovett

  1

  As I walked into this location to cash a check from selling a motorcycle, (I don’t have an account) I noticed one teller with a customer two other people sitting around doing nothing including the manager. She starts Smalltalk with me, was nice, after the elderly lady talking with the teller was there for 10 minutes didn’t know what to sign any of her information etc. I ask the manager could someone else help me, she assured me that it wouldn’t take long, after another 10 minutes I had had enough. Awful customer service especially from this dollar store puppet manager!!

  Response from the owner

  Hi Joshua, thanks for reaching out to us. We wanted to confirm if your review was for the correct business? OneMain Financial is a consumer loan company and not a bank. We specialize in providing personal loans and would be unable to cash a check. -AS

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  Daniel Gabbert

  3

  Started a loan with OneMain. Process went semi-smooth. First payment was due in December. When asked to do autopay I made sure I verified with the girl that, “If I pay early we’re good right?” Here we are 6 Days before Christmas and I guess I’m now paid up until February. Best part is being told that it’s my fault. Here’s hoping it gets better 🤣

  Response from the owner

  Hi Daniel, Thank you for taking the time to share your experience. We’re sorry your experience was not what you fully anticipated, but we are glad to hear that overall it was a good one. We do appreciate your feedback, it's what helps us do our jobs better. Please reach out if you need additional assistance. – LF

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  Roberta Keeton

  5

  One Main has always been great with my financial needs. I highly recommend One Main Financial.

  Response from the owner

  Hi Roberta! Thank you for your feedback and for being a customer! -Marissa

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  Larry Ross

  5

  Man has it been a journey but I have to say I’ve been receiving exceptional service for the guys at Rockwell. One gentlemen that stands out to me is Alec (I hope I spelled your name right). He was kind enough to help me out with a deferment being that funds are low and my dog went through surgery. Without hesitating the guy let’s me know he can work something out for me and sent his goodbye wishes to my puppy. Thank you again Alec! God bless you!!

  Response from the owner

  Hi Larry, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! Best wishes -JS

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  Lisa Harris

  1

  One Main review of loan officer Todd I wasn't very impressed with Loan Officer Todd's customer service skills. He's a very Low Connect person; whereas I'm a High Connect customer and need just a little more personalization. I had to ask another loan officer to get me some water although Todd's desk was right in front of the refreshments. I also overheard him talking to another customer once I had been moved behind the wall. He had an "oh well" attitude, I felt, with them. He told them since they were late and I was early he had to take me. If that had been me with his attitude I would've walked out and went to another company. It's safe to say he played the "blame game." I've worked customer service for more than 20 years so I do know what I'm talking about. I just felt like I was there to get him a commission if he get's them for the number of loans he can make in a day. I also would've preferred to have my loan put on one of your debit cards but that was not offered to me until I asked and was told it was too late since I was in the process of signing the loan papers although I had not completed the signing. There are other examples I could go into but I'm sure you get the gist of what I'm saying.

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  Derris Freeman

  2

  Pertaining to this specific branch, I have attempted to enroll in autopay on 4 different occasions, 3 times over the phone and 1 face-to-face interaction where the rep literally told my wife and I at their desk that we were enrolled. Have had to pay $20 late fees multiple times because not once were we accurately enrolled. When I explained this recently in the month of November, one rep mentioned that we would have to call back each month and give permission for them to charge the card on file. I have never heard of this in my life pertaining to any type of bill pay. She then said that she couldn't waive the late fee, even though the reps have consistently misinformed me. By my request, the branch manager got on the phone and mentioned that she would be able to waive only one late fee over the LIFETIME of the loan. She also said that she would not be able to enroll me into auto/direct pay. So in other words, even if they were to mess up again, they at this branch would not waive the fee..On a side note, I requested to a rep that I wanted to be unsubscribed from marketing "pre-approved" emails and mail. He told me he got it done. 6 months later I am still receiving them. Pertinent to the corporate website, online instructions are inaccurate because there is no "enroll in direct pay tab" and if you use their link under "FAQs" it simply sends you to the "account summary" page. I had to call their general account support number today and not only was the rep able to enroll me into directpay for 12mos with no problem, he and his supervisor were able to waive an older late fee because he too thought it was ridiculous that the branch said that they couldn't assist me. If there really is a lack of power at this branch location that allows reps and branch management to do small services such as "directpay enrollment" and "late fee removal", then that is highly unfortunate compared to any other industry. If the power really is there and they are able to do such services, then this is an ugly business practice to bring in more revenue based on late fees.

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  Chika Eze

  1

  Please do not go to any OneMain Financial loan. You can only deal with them if you don't plan on paying them back their money, yes that's what I say! I took a loan from this company and was making my payment monthly and every thing was great and cool.. A year later I got some money and can now be able to pay them the leftover balance.. I called OneMain and let them know I am on my way to pay off the balance. OneMain said okay come with ID and personal check book only, no crash, no money order.. I took my check book and went to pay off my loan. One of the manager came out and SAID NO they are not taking the pay off balance.. I asked her why? Her answer was you have to mail it to OneMain main office! I asked why? She said because! I said to her I called you before I came here, the check book is from my bank OneMain have be taking payment every month from, the same bank account, I have never missed any payment before, what are you talking about? Another manager heard my voice and came over and asked what is going on? I told him everything.. He got mad and called the main office told them what was going on. They want stupid people to be taken loan not smart once!

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  Angie Goodman

  1

  American General, Springleaf, now One Main, we've been with these people for over 20 years, we've always made our payments, just paid off a loan almost 13000.00. Then my husband goes and tries to get a loan to buy some furniture to surprize me on my birthday and ONE MAIN took over 4 days to give him a answer, then they couldnt give us the money we wanted to borrow. He would call and i called several times and they treated us like dirt it was like a joke to them, when i called they were laughing and having a great time, then when we wanted to borrow a certain amount they always went to a lower amount, this was very unprofessional and very rude on their part, they tell you call back in one hour nothing another hour nothing, went on for four freaking days, nothing but hell these last four days, i would never give them a dime of hard working money, they can go straight to hell