OneMain Financial Glenoaks Blvd, Sylmar

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• W

  Wan Gee

  1

  Be aware.. they are a predatory lender. You will never finish paying the loan off and all the customer service they promise is garbage.

  Response from the owner

  We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• j

  judy martinez

  1

  Sounds like customer service is a big issue I recently referred a friend there but after reading all reviews I don't know if I did right by sending her there wow I sure hope the owner really hears out it's customer's if the people you have working for you are rude and unprofessional your potential customer will take there business elsewhere and if you care which doesn't sound like you do I would retrain them on there people skills

  Response from the owner

  Hi Judy. We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• J

  Juan Cardenas

  1

  I’m very disappointed with this place I have been a customer for years and the poor attention to detail from this place is not ok. They pretty much somehow used my bank account to pay another customers payment and I wasn’t notified of the mistake and when I called I unfortunately have to wait for days or even weeks for my money to be given back to me I’m very disappointed with their lack of professionalism and attention to detail. I don’t understand how they can make a mistake like that without verifying information. Definitely do not recommend I should get some type of compensation for a mistake as big as that and they won’t offer anything at all

  Response from the owner

  Hello Juan and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• L

  Lori Laubacher

  5

  I highly recommend this company, and specifically this location. I worked with Lucy and she went above and beyond to accommodate my crazy schedule. Most of this loan process was done by phone ,and the final portion of the loan process was in person. I did not have an appointment but she made time and went over everything in detail. She answered all of my questions with patience and professionalism. Everyone that works at this Sylmar location were extremely helpful and welcoming. I will definitely refer others to this business. As well as choose One Main again,if and when I need financial assistance .

• S

  SF Lovely

  1

  I applied for a loan and then received several emails telling me to call them. They don’t answer the phone unless you call over and over right away. When I finally got through I was told she would call me right back. After waiting for an hour I called again and was put on hold until I finally gave up. Then I came in, which the system told me to do after submitting all of my documents. There appears to only be two people working there who both ignored me until finally telling me to come over. Then the one lady who was helping me looked through everything in my application in cold silence finally telling me I need a co-signer. Why did I have to go through all of that when she even admitted that she hadn’t looked at my application until I sat down? I won’t be going with this clearly shady company for any of my financial needs, and all I can tell you is to please run if you get anywhere near this place!

• A

  Alberto Tadeo

  5

  The staff at the Sylmar office have always been very nice and professional every time I am there. It's always a pleasure to visit that office. Lucy has helped me a few times with my accounts and I have to say that regardless of having to make a payment, she makes it that I always leave with a smile😊

• A

  Amber Huerta

  1

  Unprofessional and completely rude. I had a few questions about loans and paperwork. Lucy and someone else were rude and unprofessional. My recommendation is to find a place where the employees actually enjoy their work and understand the meaning of Customer Service.

• H

  Herendira Loza

  5

  OneMain Is A New Opportunity Of Loan For Me...... They Assisted Me In A Proffessional And Courteous Manner. Found A Great/Excellent Program That Will Certainly Help Me Financially And Will Definetly Improve My Credit. Thanks OneMain. Brenda Was Great As Well, Courteous, Proffessional And Knew Just What Was Right For Me!!!

• A

  Alex Madrid

  1

  AVOID AT ALL COSTS!!!!!!!!!!!! Currently have a loan here and really regret it. Using all my tax returns to pay off my loan so I don't have to deal with the rude, unprofessional people here. Every time I've called for any info regarding my account they put me on hold for a ridiculous amount of time. Dealing with this branch was like an abusive relationship.

• D

  Donell Mclaughlin

  5

  they were extremely friendly and helped me understand the whole process I could not be happier he helped make my life so much easier thank you so much staff