OneMain Financial Watson Plz, St. Louis

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• D

  Donna Hartz

  1

  Need to talk to them about my current loan. Can't reach anyone just get voicemail or mailbox is full and nobody calls back when I do leave message. I've been a current for years and think they owe me courtesy of a response. Extremely urgent we talk.

  Response from the owner

  Donna, If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• R

  Rachel

  1

  I called in to get a lien release for a valued customer and I was transferred 6 times. No one could tell me who I needed to talk to and on the 7th transfer, I was sent back to the very first person I talked to. She proceeded to tell me that they were to busy to help me today and I needed to call back and then, that their notary wasn't going to be back in till next week and that they couldn't help me even if they had time. I am very disappointed that a bank only has one notary on hand and that I was treated the way I was. I have worked at a car dealership for 7 years and this is by far the worst bank I have EVER had contact with. I hope they treat their actual customers with more respect.

  Response from the owner

  Hello Rachel and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• C

  Cydnee Wright

  5

  Fast and friendly. Got approved and something is better than nothing. I'm very happy with my experience ☺️

  Response from the owner

  Hi Cydnee, Thank you for the great review! We are so happy that you had an excellent experience with OneMain and that our team made the process easy. We'll look forward to assisting you again whenever you need us. – LF

• C

  Carissa Watson

  1

  I do not recommend for first time applicants or anyone who doesn't take out loans often. Appointments do not matter since the appointment I made wasn't honored by the person I made it with (John). His boss had to come in and talk to me. She neglected to give me information that would have been impertinent to an informed decision regarding my application. I had to contact them to find that I was declined and when I addressed the information that was left out, I was told that it was my responsibility as the customer to ask questions. A first time customer would not know what questions to ask. I don't mind that I was declined, I mind that John never met with me nor did he have the courtesy to inform me of the decision that I would be declined. I certainly minded that the manager faulted me for her withholding information that would have affected my decisions. Every customer should be treated like they are new and need all information so they can make proper financial decisions.

• R

  Ruth Lincoln

  5

  The service I received from the company was a fast and efficient .The young loan servicer was top notch courteous , frendly,made me feel welcome and not stressed thru the whole process and extremely efficient. My only complaint is the extremely high interest rate!!

  Response from the owner

  Hi Ruth, Thank you for taking the time to provide your feedback. Various factors come into play when applying for a loan. Feel free to reach out to your loan specialist to discuss your situation. We’re certain they will be able to help you better understand your concern about interest rates. Best wishes -JS

• J

  Jonathan Jackson

  1

  Horrible customer service paid my loan off and asked for a lean release and John Costello was very rude and kept giving me the run around I will NEVER get a loan through one main again and I suggest none of you guys do either. Been calling around for days trying to get ahold of somebody.

  Response from the owner

  We're sorry to hear that you've had that experience. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• S

  Susan Bolinger

  5

  Application process easy All transactions on-line. Would do again.

• A

  AC Jones

  5

  Fast. Easy. Simple. Always nice and accommodating.