OneMain Financial Sweetwater Rd, National City

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  Stephanie

  1

  The person I dealt with directly, was Alexander Arambula, Branch Manager. He would not take "no" as an answer. Regardless how many times I had to say it. He kept trying to upsell me their "version" of insurance, I politely declined three times, and he straight up asked me what was my reason was for saying no, and still could not accept that I just did not want it. He would not drop it. And after I said no, he used my past experiences against me. I was on disability for some time a few years back, and on unemployment, most recently because of covid-19, just absolutely disgusting technique to win me over. Kept saying since I had experience those things already, I should get their "insurance", everyone else has gotten it, could not believe I did not want it, etc. And still, after saying "no" more than enough times, he made sure to let me know that I "was the first to not get it, especially at a time like this" with a condescending tone. Another thing, he was very annoyed when I was reading my paperwork on the computer screen before signing. Why? As he went through the pages, he briefly described what it says, and then told me to sign, but I chose to read it for myself first. I could feel him tensing up, like an attitude was building. He just kept saying, "I already told what this says, just sign." Extremely shady and concerning. And last, but not least, he specifically said payments can only be made directly with them, taken out monthly for a certain monthly amount. And if I wanted to make another payment, or pay more, I would have to call them and set one up. Which is funny, because when I got home, a few hours later, I received an email directly from the company that I can make online payments through my online account, that I had to set up in the beginning. My only regret was not cussing him out and putting him in check. And he's a "Branch Manager".

  Response from the owner

  Hello Stephanie and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

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  Deborah Cross

  1

  very disrespectful, you NEVER tell a customer that they are lieing when you were not close enough to hear a conversation from across the room.. First to have a service agent chastise you because you would rather wait for someone who knows what they are doing to help you instead of having too explain his job to him. Then to have the manager think they can say your lieing when they were across the room an DID NOT HEAR THE ENTIRE CONVERSATION. But customer service is important to your company REALLY, Then y'all are having a really bad day with customer service huh. oh lets not forget the manager then said or rather implied that if I didn't like it they didn't HAVE TO HELP ME, but them helping me is a courtesy??? REALLY . NEED TO GO BACK TO CUSTOMER SERVICE SCHOOL... Not to happy with your customer service.. But the gentleman that DID help me was Fabulous...

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  John Alexander

  1

  STAY AWAY!!!!! Advertised on credit karma as one rate, in store a marked up rate, it does not matter what credit score you have I was told it was 35.99%. A $6500 loan was going to cost me $14,500. Please stay away!!!! There are way better offers out there, please dont allow them to become your preditor!!!!

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  Mike Aguilar

  1

  Very unprofessional !!! They asked me to bring some documents and we had set up a time frame of around 11am to 11:30am only to be told to come back at 1pm because he was taking his lunch break. I had asked him if there was anybody else that could help me and he said no just him. All he wanted was to cash in on the commission thats why he didnt want nobody else to help me.

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  Carlos Martinez

  1

  worst place to get a loan got 36% on a Lexus Gx470 the amount financed was more that the vehicle. luckily I only paid 3 months of Interest. then got approved for 3.9% @ Navy Federal with so so credit.

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  Lolita Kramer

  1

  The local branch lied about my acceptance to come to them to sign documents vice doing it online.

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  Amy Fader

  1

  They lie and are very unprofessional and rude. STAY AWAY!!

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  Angel Torres

  1

  They lie a complete waste of time stay away they are a scam

  Response from the owner

  Hi Angel, We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

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  Jennifer Counts

  5

  Ivan is the best! Not just friendly, but incredibly knowledgeable.

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  David Soto

  1

  This company is so horrible it shouldn't be in business.