OneMain Financial W Wisconsin St, Sparta

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• z

  zach baggins

  1

  I was expecting my payment to be processed on the 21st and have been waiting and watching my bank account and finally, on the 25th, today, was contacted and told, 'When are you going to make your payment, by one main financial?' This was rude. However, that wasn't the main problem. Since I gave my banking info for automatic debit from my account, at the location before I signed everything, and asked to have my autopayment set up while I was in the office I am troubled by what this small and ineffective branch is really doing behind the scenes. I have a recorded call that has this institution in Sparta saying 'I'm sorry, it was a miscommunication and a error on our part'. I followed by saying well, a late loan payment effects my credit score, not yours or anyone elses so why wasn't I contacted earlier and why was their miscommunication that led to a decrease in my credit score. They said a late loan payment doesn't effect credit scores, which troubles me that they don't even know that simple piece of information. They then said I'm not trying to start an argument sir and tried to make this situation my fault. Not happy with the professionalism or the miscommunication that these 'professionals' . Seeing as one main financial is a million dollar intuition trying to put this mistake on me even after they said it was their fault, was not cool and not a good experience. I do not recommend them as a loan servicer and predict they will be out of business within a short number of years due to the attitude they have on the phone and their mess ups they seem to put on the customer and the fact they exist in Sparta. I can't wait to see what the one main financials response will be to this seeing as I already know they mess up and lie. Seeing as this is a truthful review, we'll see what lies they come up with to excuse their unprofessional behavior or if they just apologize like they should. (never received an apology either).

  Response from the owner

  Hello Zach and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• D

  Desiree Rave

  1

  Interest rates were sky rocketing! I’ve also been told by my co-worker that she had to bail her daughter out of her high interest loan. I am going to be paying more than the Loan itself for the interest. I didn’t notice until a week later that I was going to be paying double my loan amount.

  Response from the owner

  Hi Desiree, thanks for reaching out to OneMain. We consider interest rates on the basis of a few different factors, including your ability to meet our credit standards, which includes things like your credit history and your income after your monthly expenses. Your local branch is there for you to answer any questions you may have, and you can find their contact information here: https://spr.ly/OMFBranches. Thanks. -AS

• J

  James Bloomer

  5

  Staff at the Sparta, WI office were efficient and maintained communication throughout the process. Any problems were overcome quickly and professionally. They were able to provide multiple loan options that worked with my budget and needs.

  Response from the owner

  Hi James, Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. Please reach out if you need additional assistance. – LF

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  Jeffrey Braman

  5

  At times in life things just seem to have a nexus. I had just gotten a new position, and I was wondering how I was going to get from here to there, I was low on cash. OneMain was there to help. I went into the the office in Sparta, WI, I met with Joyce Armour. She was extremely gracious and competent, walked me through the process quickly. Within 1 hour all the paperwork was completed. My direct deposit was available the next day, and I am on my way. Kudos to your service team.

• K

  Kyle Cross

  2

  It would be nice if some places like this would send out an approval based on a for sure, you will get this if you apply, instead of giving people the hope that they recieved the offer in contingency that they would get approved. I would rather not recieve another notice, unless you are willing to finance me.

  Response from the owner

  Hi Kyle, we are sorry that your experience with OneMain was not what you anticipated. Our loan specialists make decisions based on a variety of different factors in the full application. One of our representatives would be happy to send you a statement of specific reasons your request went unfulfilled. Please call 855-663-6246 and have your decision reference number handy, and we'd be happy to oblige. Thanks, and have a wonderful day. -AS

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  Troy Stokes

  5

  Shelley was outstanding with me, haven't had a loan in years. Everything was great. I would recommend Shelly to anyone.

  Response from the owner

  Hi Troy, Online feedback is valuable to us and we are thankful you took the time to let us know about your experience. Best wishes -JS

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  Angelica Maxwell

  5

  Going through a financial crisis One Main help me re-write the loan to lower my payments, giving me a breather from my payments. Thank you very much! I truly appreciate what they have done for me.

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  grimthenoble

  1

  Do not deal with One main Financial.. they hid the true details of the loan at closing.. you will pay outrageous amounts of interest if you take this loan out. no company deserves such high returns on borrowing money.

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  Thomas Grenner

  1

  Wow. I never thought a place that is getting such a huge amount of money from people in need, would also be rude as can be. I do not recommend this establishment due to the lack of professionalism and rudeness of staff. Go elsewhere. You're going to get really high interest rates with these people.

  Response from the owner

  Hello Thomas, thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. - CK

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  Randy Christian

  5

  Did'nt expect all the help as detailed. Thank you