OneMain Financial N Druid Hills Rd, Decatur

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$2500

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  Norma Brown

  5

  Fantastic Me Denice is an expert she was right on and nice each time u have ever came there you guys are spot on. Thanks million. God bless all of you and your company for helping with such professional and niceties.

  Response from the owner

  Hi Norma, We're happy to hear that your loan process went smoothly and that Denice delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. – LF

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  kare salazar

  1

  My husband applied even though he had everything they still managed to ask for documents that the application did not ask for. I felt like because he was hispanic she did not want to do the process its really sad that you profile someone just because of there race . The lady that did he's paper work is a color lady and i think if it was the other way around she would feel so offended its bs im sorry makes onefinancial look bad

  Response from the owner

  We take matters of discrimination and fair lending seriously. Our policy is to never make loan decisions or discriminate in any aspect of a credit transaction based on any protected basis. We’d like to learn more about your experience, please email [email protected] and send us your full name, phone number and zip code so that we can put you in contact with a member of our Executive Office of Customer Care. -AS

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  Todd V Harris

  1

  I receive mail from this company on a regular basis; no less than twice a week. Credit karma has been sending me messages saying that this is a good place to apply for a loan when credit improvement is needed. So finally I decided to check it out- not just for me- but for other people as well to see how it works. After going through the entire process and driving all the way to the center thinking that my loan was approved- because the employee had previously stated that I was AlREADY APPROVED FOR A CERTAIN AMOUNT. I actually have the conversation recorded. Only to find out that it was not approved. And the reasons that were given is because they go from year to date. Well we know that the year is not over so the year to date from January to September is not going to displayed accurate amount of income. I do not suggest wasting your time with OneMain-there are many other companies if you’re in need or a bind. I have no issue with being denied a loan. I do have an issue with a company that gives misinformation and does not have enough knowledge to help clarify.

  Response from the owner

  Hi Todd, we apologize that OneMain did not meet your expectations. We ask for additional verifications when we need to confirm identity, employment and income, among other factors. We'd be happy to send you a written statement of specific reasons that the request was not fulfilled, just call 855-663-6246 and have the reference number from your decision letter handy. Have a wonderful day. -AS

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  joseph watts

  1

  After being pre approved for a loan I sent not only all of my documents but also allowed them to access my bank information. Was denied because they could not verify income. When I questioned this they said that because I had not come into the office and pulled my income in front of them they couldn't trust my income verification sources..ie. my employers paystub and the matching direct deposit. Apparently showing that you make more money than you claim to make is a problem. Do not waste your time and never allow them to access your credit report.

  Response from the owner

  We are sorry that we did not meet your expectations. Please call 855-663-6246 and have the reference number (printed in the letter sent with the decision) handy. You may also obtain a free copy of your credit report from the credit bureau listed in the notice within 60 days of receipt of the original notice. Thank you. – AS

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  Michael Price

  5

  In all things my loan agent made sure that I understood the process and worked with me to understand the things I didn't. I was able to secure a loan for more than I needed with very agreeable terms. I am overjoyed that I am able to take care of the things I needed to and have been able to actually have a savings account now. Since my bankruptcy 6 years ago I have worked very hard to get and keep my finances together and have steadily improved my FICO score, because of this loan I am able to eliminate nearly$1000 a month in debt and my score has jumped nearly 100 points in the course of a month. If you need to get your life back together and are hoping to advance your financial situation I couldn't recommend One Main any more strongly. Thank you!

  Response from the owner

  Hi Michael, We are so glad to hear about your experience. Thank you for sharing! Best wishes -JS

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  Margaret Napier

  5

  The one person that deserves many thanks is Nafessa. She would rework things until she was able to get us the help we needed . Thanks also to the staff in general for always being courteous no matter how many times I called

  Response from the owner

  Hi Margaret, We are so glad to hear about your experience. Thank you for sharing! Best wishes -JS

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  Brown Linda

  5

  My loan officer was very professional there is I hate to call this word but she was a sweet person she took me over everything that I needed to know she took me over here everything was understanding where I didn't leave out not knowing what was going on and I appreciate that so much she listen to conversation that I had and everything else which had nothing to do with the loan itself but we had sweet conversation so I would most definitely recommend this company to anyone never thought I would run into professional honest people like these everyone that I ran into greeted me as if I was a queen just want to say thank you

  Response from the owner

  Hi Brown Linda, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! Best wishes -JS

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  Nick Young

  1

  This office started spam calling me after inquiring info from Lending Tree. 3 times a day, same time for two or three days. I called back and they 'didn't find any record of my info and can't do anything' but guess what happened after that call? No more spam. They flat out lied to me

  Response from the owner

  Hi Nick, Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

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  Janice Jenkins

  1

  The staff in the Decatur The staff in the Decatur, Ga office is very rude and unprofessional. The representative Mark needs to be trained in customer service. As a new customer, it was a horrible experience dealing with this office, especially Mark. I don’t know how he is allowed to treat customers with such disrespect. Horrible attitude!

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  Ali Salehi

  1

  At this branch Jeana (Not too sure if thats the correct spelling) , one of the staff is not willing to help AT ALL. She is very unprofessional and not knowledgeable about her own career at this branch. I wonder why she would take over a job she cant handle. She just responds to all your questions the same way with unclear answers just to get rid of you. DO NOT GO THERE!