OneMain Financial W Ray Rd, Chandler

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  Sarah Murphy

  1

  I have been a customer two years now in Chandler. Never missed a payment almost paid off loan three years early. Kept getting loan offers, so I applied to renew loan to pay off some we debts took four days to speak with office only to be informed I was offered 34% interest rate on a secured loan, my fico is higher and I have secure income. Thanks but no thanks. Paying off the loan on Thursday never coming back. Take me off all your mailers.

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  supi town

  1

  Applied for a secured loan in December 2021. After submitting all documents, never heard back. Came into Chandler office on 01/10/2022 to try and speak with Manager Alysha. Receptionist Joanna Martinez stated she was busy and informed me no work had been done on my loan. I subsequently pulled my application. Ms. Martinez simply replied “ok” and never tried to get the manger. Not a good way to attract business.

  Response from the owner

  Hello and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

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  belzer dawn

  5

  place is great Ms.Anna is the best she helped us with our loan and she did a great job the staff there before were no help and the manager there is okay but we are so happy we came to that branch all the way from texas thank you so much anna you rock

  Response from the owner

  Hi there- We're happy to hear that your loan process went smoothly and that Anna delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. – LF

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  Dan Bogart

  1

  This company has been sending me unsolicited mailers for nearly a year. I have asked multiple times to be removed from their mailing list, but they still keep sending them. Personally, I’m not for supporting businesses with business practices like that.

  Response from the owner

  Hello Dan, we'd like to make this right. We'd be happy to adjust your contact preferences. Please email us at [email protected] with your full name and mailing address so that we may grant your request. -AS

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  Chris Webb

  1

  So I got an email on Monday the 23rd about lowering interest. I put in an application to go ahead and get more money and reup my 5 year commitment (you think they would want that). I get a call about an offer and I asked a question and today the 26th I went ahead and called them. I was told they are very shorthanded. I get it. I was then told that any offers would still have to get approved. I then asked if this could take days like the call back did. I was told yes it possibly could. Well I then said just cancel everything and I will go with a different lender and pay them off. I just expected someone who has never missed a payment in more than 4 years they might fight to keep my business, boy i was wrong about that. Goodbye One Main.

  Response from the owner

  Hello, Chris and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. - CK

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  monica haines

  4

  My loan officer Tina Hoyt in the Chandler, AZ was amazing. She took my application and got me approved very quickly and I was able to get the money I needed in just a few hours. Tina was professional and friendly. I will be recommendOmg my friends and family to OneMain. Only thing that would have made the process better would be making the funds immediately available. I took my proceeds check to my Bank of America branch same bank the check was written from and it took over an hour for OneMain to make the funds available.

  Response from the owner

  Hi Monica: Thank you for the review. We truly appreciate your feedback! - RG

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  Jerry Kelly

  1

  I am a small business owner here in Tempe, when One main Financial contacted me about a loan I told Tina I owned 2 business and asked her what I needed to show income. She replied your Tax returns personal and business. I submitted them and then I found out they only go off 1 line on your personal income tax return. As a small business owner my personal income shows a reduced amount as my business's make the profits. I was denied based on this miss information and now I have an inquiry on my credit report. I was completely upfront and told Tine every thing but yet she failed in to give me the truth. Not good business! I am giving this business a failing rating!

  Response from the owner

  We apologize for your frustration. We understand that working to improve your financial situation can be challenging, and we try our best to accommodate. Thank you for considering OneMain, and if you'd like to learn more about your application, please call 855-663-6246 and have the reference number (printed in the letter sent with the decision) available. You may also obtain a free copy of your credit report from the credit bureau listed in the notice within 60 days of receipt of the original notice. Thank you – AS

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  JimnAbby B

  5

  We took our existing title loan from a company that was charging way too much and did not report to the credit bureaus. We went to One Main Financial and they paid off the loan and gave us a much better rate as well as they report to all three credit bureaus which builds our credit score! They treat you so much better than the title loan companies ( we have used 4 of them in the past). This is an actual loan with proper terms not a Shyloc type company. We are very pleased!

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  Julia Sommers

  5

  I have been a customer since 2014. The Chandler office is particularly good. They are friendly and fast. No judging!! They are there to help and they DO help! I am very impressed with them!

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  k. w.

  5

  I have to say, Todd from One Main has really helped me out during a difficult time. I would like to say thank you so much. He's very professional , makes you feel comfortable.