OneMain Financial W Omaha St, Rapid City

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$2500

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• E

  Est.1982

  1

  After a few days of back and forth and uploading all the documents they asked for I was approved for a loan. Scheduled an appointment to come in and sign documents. Two minutes into appointment oops we missed that document you where you said your expense was x dollars and now it changes you're entire approval and we can't approve you now. They had that document and I discussed it with them prior to coming in. Something sketchy about their oops then I wasn't approved.

  Response from the owner

  We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• S

  Stacy WW

  5

  This business is a gawd send I can't thank Tammy enough for all that she's done as well as all the women there, there very friendly and courteous even when there tired and had a long day there still very friendly. Thanks Tammy your kinda my guardian angel lol....

  Response from the owner

  Hi Stacy, Thank you for sharing your OneMain experience. We're happy to hear that Tammy provided excellent customer service. We look forward to seeing you again soon. – LF

• d

  dayla Nelson

  1

  Just like many other companies, high interest rate. Taking advantage of those in need is what they do best. I was making 170 dollar payments but only 30 was going toward the loan. I paid it off in three months, but when I paid off the balance they tacked on an extra 500 in interest. They should be ashamed to work for a company which puts money over customers. Greedy!!!

• J

  Jason Lewison

  1

  Always sending me pre-approval notices but when I call or go online the code is no good. Offer up 40k worth of collateral and get denied for 10k. (Numbers are hypothetical) they never have don't a credit report on me just denied by simply entering name and address. Its bs.

  Response from the owner

  Hello Jason. We are sorry that we did not meet your expectations. Please call 855-663-6246 and have the reference number (printed in the letter sent with the decision) handy. You may also obtain a free copy of your credit report from the credit bureau listed in the notice within 60 days of receipt of the original notice. Thank you. – AS

• R

  Ron Cooper

  5

  I was treated with the upmost respect. Less then an hour I had the funds I needed and wasn’t pushed into any decisions. Extremely friendly and helpful. Yea the interest is high but when yur starting over with credit that’s how it works. Payment history and on in time payments will get you into better interest rates. Some of us learn the hard way and these folks are in the business to not only make money but to help you learn to manage you own money and credit. They have several programs to teach you these things. Take advantage of them and you won’t need these high interest loans. Learn from your own mistakes.

• J

  John

  1

  December 5th, 2017. I received a letter that said because I was a valid customer and had my loan for two years that I was guaranteed an increase that would give me some extra spending money should I rewrite my loan. I called and did what the letter asked. To my surprise I was turned down. Said I didn't make enough money, funny I made enough when I got the loan the first time. I'm in the same job, make more now then when I first got the loan, they pull the payment directly out of my checking account, never been late on one payment, they even told me I have good credit. This company and employees are truly a joke. I have a couple more years till they are paid off. Can honestly say, I will never go back to them. Anyone thinking about them, please think twice. I wished I had.

• L

  Leonard Torpen

  1

  They talk out both sides of their mouth or as my native american friends would say with fork tongue. If you try for a loan take a tape recorder, one day they promise you a loan, you tell them that you want to go home and talk about it. You tell them you you would take the offer, but they say you're turned down. In my opinion they are lower than snakes. Your information stays the same, nothing had changed from the first time until to telling that you would accept the offer, This happened in the Rapid City office.

• N

  Nodak Choppers

  1

  Will never deal with this company again…. Treated like a second rate citizen….made phone calls to them…. hung up on…. No call backs…. Numerous phone calls and no answer during business hours…. Very lacking in social skills and customer service

  Response from the owner

  If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• J

  Joanna Orr

  5

  I technically have never been to this location, but I have to say Denise is amazing. She figured out how to make my loan work in 2 phone calls, even though my branch that I was working with in Minnesota could not. Truly a lifesaver and in ten minutes made up for a week of stressing out.

• L

  Lydia Walth

  1

  Worst customer service ever. Sandy is the rudest person I have ever spoke to in a professional setting. She even huffed at me several times and I could tell by her voice she didn't want to talk to me. She acted like everything I was asking was not her problem and even hung up on me. I will never do business with them again! Thanks for making this last week hell!!