Old Republic Title El Camino Real, San Carlos

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• E

  Edd McKibben

  5

  Christina and staff are truly the best in the business. In my 43 years as a real estate broker I have never experienced a better escrow officer than Christina Kirk. She consistently amazes me with her professionalism, generosity and dedication to my clients needs. If there were a 10 star rating she would receive 20!

• C

  Carolyn Daniels

  5

  Excellent courteous and polite service. I was able to add my son to my Title with a simple form. I would definitely recommend. I am retired now, I used Old Republic as my Title office when I was a loan officer with Chase in Carmel, CA. and I was never disappointed in the servive.

• N

  Namrata B

  1

  Update: I got a response from the branch manager on my previous review about their poor customer service. See attached screenshot. I think a true review from a buyer or a seller would have enabled me to make an informed decision to not go ahead with Old Republic San Carlos. I hope this extra information helps others with their decision. With all due respect, I can confirm that Netane, the junior escrow officer, only called me to confirm that Old Republic received the signed paperwork and that we were going to the bank the next day to wire funds. At no point in time did Netane confirm the actual wire instructions or account we should wire to. Christina told us on the phone, on more than one occassion, that she was too busy to talk to us and didn't offer an alternate time to talk. In that sense, she did refuse to talk. Ann claims I made "repetitive calls" but I have called Christina roughly 4-5 times during our approximately 35 day escrow period. James Han specifically told us he had to let Christina know, very assertively, that the pressure that we were put under was unnecessary. You cannot invalidate our terrible experience of going through the closing process with your company with the inaccurate statements made above. I also don't want to go over each and every incorrect statement being made above, nor do I have the time for it. I stand by my review. I think a business that is so unwilling to accept feedback from a paying customer has already shown it's intentions. Please don't threaten to take down or change reviews of your paying clients. They deserve to post their opinion and truthful experience. Previous review: If you get Christina kirk as your escrow officer, don't walk away, run! Forget the bells and whistles about being courteous and professional to clients, she didn't even want to do the most important part of her job which was to verify wire transfer instructions over phone. She straight up refused to speak to us on the phone. Would you trust an escrow company who doesn't want to verify wire instructions? Because of the COVID lockdown, we couldn't go into the office so everything had to be done remotely. We asked for closing documents in advance, typically given to you 3 days prior to signing, but guess what, we got it the night before the scheduled signing. We had a question about the documents we were about to sign and again she refused to take our call. On the other hand, we got a really great notary, James Han, who helped us get all the paperwork in place. He saved the day for us. He also felt that this title company was pressuring us unnecessarily to sign everything without reading. Majority of the positive reviews you see here are from realtors, who seem to be from Ann's partners company and hopefully they get better service since they bring business. As a seller and a buyer though you wouldn't want to deal with this company. I would never recommend this place.