Old National Bank County Rd, Big Lake

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• R

  Rme Vme

  3

  Friendly tellers at the Big Lake location. I don't care however for the new way they process deposits without a deposit slip. The new way does not show itemized details about deposits anymore on the online account statement. What if I need to see what individual checks, etc. were deposited? Can't see that anymore. This is a customer benefit that has been taken away. What happened to providing good business for the customer?

• D

  Dustin steiner

  1

  Old National is just as bad as Wells, they withhold transactions and then send them through in what ever order they want so they can rack up overdraft fees. Klein Bank would never do that. Wish they would have stayed out of Big Lake.

  Response from the owner

  Hi Dustin, we appreciate this feedback. If you would like to review your account together for solutions to best meet your needs, please call us at 1-800-731-2265 or visit your local banking center.

• A

  Alissa Meagan

  1

  They love to withhold transactions until just the right time to make your balance go under, gotta make money some how I guess?

  Response from the owner

  Hi Alissa, thank you for your feedback. We're here to help. Please give us a call or visit your local Old National if we can help in any way.

• B

  B W

  1

  Had the same thing happen to me, transactions are all over the place, there is no description to most of them. It seems they hold certain payments for whatever odd reason, run them through for overdraft later on and stack up the fees. So far there are 3 for petty, if not bogus amounts. Time to move elsewhere.

  Response from the owner

  We appreciate you making us aware of your situation. We would like to learn more about the specifics of this issue so that we can help. Please give us a call or visit your local banking center.

• a

  ash m

  2

  I have had my check card closed 3x now due to a possible fraud threat. What happens is you shop at a store, that store gets a security breach, Kline Bank closes your card no matter what if you shopped there during that time frame. I feel that Kline bank is more worried about their bank and not the customer. There was NO indication that my card had any issues or was stolen but it gets closed anyway. 1x ok, 2x irritating, 3x NO! I pay all my bills online with my card number. I have my # memorized so I don't have to pull it out all the time, google has it saved for when I purchase online. Now I have to go thru 20 different updates! When I called they said there was nothing I could do and that I had the option of getting a credit or pre paid card instead... ok, no thanks!

• D

  D D

  1

  I would have to agree with the gal that said the bank cares more about themselves then there customers there new employees are not very educated as well have had a business bank account with them over two years and they still treat me poorly and charge me for things i should not be charged for! I do not recommend this bank to anyone I will be moving my business elsewhere!

• S

  Shea Sogard

  1

  Horrible bank, I would highly recommend staying away. There fees and charge are ridiculous. Your charges are not posted at the correct time or in the correct order and the customer service is not good.

  Response from the owner

  Hi Shea, we take your feedback seriously and will definitely share it with our team. We would welcome an opportunity to review your account together and find what would work best for your needs. Please visit your banking center or call us at 1-800-731-2265.

• J

  John Johnson

  1

  Absolutely no help. This is a bank, pathetic one at best. If you’re able to, go elsewhere.

  Response from the owner

  Hi John, we're sorry to hear this. We do take customer service seriously. If you would like to talk with someone directly, please call 1-800-731-2265.