Old Dominion Title & Escrow Boulevard, Colonial Heights

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• C

  Crystal Allen

  2

  I basically got told off by the owner because her girl at the front desk was giving my clients wrong information. She basically told my clients that the final cash to close comes from the lender which is not true because the title company is who confirms what they need for escrow after they match fees. I have been working with this Team for over four years and never have this level of service, she rather lose a client to poor customer service and attitude than just explain to her employees how to answer questions. I guess she has a ton of business now that’s fine, because of her behavior and actions I partnered with another company, this is absurd. Her team is uneducated and will make you look bad and give wrong answers. Your right we needed to make that our last deal.

  Response from the owner

  I do apologize for any miscommunication between what our staff was explaining and what you and/or your client was understanding. Due to the high stress of purchasing a home, especially in a heavy market, information is not always processed in full and assumptions are made out of frustration, I believe that is what happened when our staff member tried to explain that if your buyer COULD NOT wait for the final figures from us, that they could use the lender provided figures (as the lender must disclose figures to the client 3 days prior to closing) as a ballpark. Final figures came very late from the lender and our staff was merely trying to be helpful by giving a temporary solution. It was never her intention to imply we would not provide figures and to solely rely on the lender. We wish you the best with all your future endeavors.

• K

  Katie

  5

  Heather Rose was very great to work with! Being a first time home buyer is somewhat frightening and exciting. When it came time to close on the house, she and her team made me feel extremely comfortable and made the process effortless. I was in and out of her office within 25-30 minutes. She is very personable and explained things in layman' terms so that I could easily understand what I was actually signing. I could not have asked for any better than Heather Rose at Old Dominion!

  Response from the owner

  Thank you so much Katie for allowing Old Dominion to be a part of your home buying experience. It was a pleasure working with you and we wish you year of health and happiness in your new home!

• K

  Katie Burket

  5

  We have use Old Dominion twice now and they are an awesome company to work with! They squeezed us in and got all of our paperwork finished even though it didn't come in until that morning. If we have any other mortgage needs we will use this company a third time.

  Response from the owner

  Thank you so very much! It was our pleasure to be of assistance.

• S

  Shawn Futrell

  5

  Awesome. Kelly made our closing very simple and easy!

• l

  landcaster 4

  5

  Very nice and welcoming staff, willing to explain in deeper detail about your loan, mortgage details and listen to every question you have no matter how small, and I'm a slow learner so I appreciate a attentive person, definitely would recommend

  Response from the owner

  Thank you so much! It is our pleasure to assist.

• L

  L F

  5

  Helpful, responsive and available, for someone new or well-versed, Old Dominion is a great closing company. Even if you just want to call and talk about the process, I (and the referral whom sent me here) knows you can trust them.

  Response from the owner

  Thank you so much for trusting us with your closing. Remember, we're here after you close as well if you have any questions.

• G

  Gladys Franco

  5

  These ladies have always been there giving advice when asked and being helpful. Heather, Kelly and the crew throughout the years have always come through with a timely closing no matter what the glitches may have been They some muddle through and fix what may have been broken. Thanks ya'll looking forward to many more years of a fantastic relationship.

  Response from the owner

  Thank you so much Gladys!!! We are truly blessed to work with you! Looking forward to seeing you in 2019!

• N

  Ning Rowley

  5

  Kelly & staff very friendly and professional good characters. Real patient. Thanks you. I will definitely highly recommend your brand of Business.

  Response from the owner

  Thank you so much!!

• J

  Jimmy Taylor

  5

  Great folks to work with. Heather and her team are quick, accurate and efficient in closing all my and my clients realestate transactions.

  Response from the owner

  Thank you so much!!

• C

  Carpenter Cordero

  5

  Signing the closing documents on my land purchase went extremely well. Courteous staff and excellent service.

  Response from the owner

  Thank you so much! It was our pleasure to assist.