Northwest Farm Credit Services Ne Overlook Dr, Hillsboro

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$2500

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  Teresa Fox

  5

  My husband and I recently went after a long time dream. We reached out to NFCS to purchase 50+acres but we walked away from the counter offer - shortly after that we found 30+ ac piece of land with most of what we wanted. Quickly changing gears on NFCS they adapted to our loan needs us just as quickly. Everyone we have worked with has made us feel at ease. It a big decision when buying a home, property or your future...I appreciate all the patience given to us. Best thing is when I visit the office, they remember who I am and where we are with all our projects. So happy to be part of the NFCS family!

• d

  david gernal

  1

  Waste of Time. I already had a plot of land 30+ Acres already picked out and finalized with the Realtor. During this time I contacted numerous outlets to see what bids/creditors are available/interested in and Northwest Farm Credit Services failed to even provide basic answers to questions. I inquired on a $20K loan and they mentioned that the minimum is $25K. Even with a notification of $25K , they or the "trainee" on the phone had no intention of even asking me any questions or even to brainstorm ideas of how to use $25K even though I was seeking $20K and seemed like everything was a joke to her. I did find another resource to cover the $20K request and it was not through Northwest Farm Credit Services. These folks or at least the person I briefly spoke to was complete garbage in handling even basic info. They won't help you. It was a good thing I shopped around to get quotes. Out of the list of lenders I contacted, these folks were the worst in communication and yes a waste of time. The irony out of all this is that it was an outside entity (not within State) from the East Coast that took care of my simple $20K request. So much for "local" as their website claims.

  Response from the owner

  David, we apologize for your experience. Customer service is important to us, and it appears we let you down. You did speak with a specialist in training; although her response was correct - our minimum on a lot loan is $25,000 – we should have suggested other options, including a possible referral to another lender. However, this type of knowledge comes with experience and your feedback has provided us with a good learning opportunity. We are addressing our training program so new employees have references at hand to be more helpful in responding to inquiries such as yours. Again, please accept our apologies.

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  Rebecca Cranston

  5

  Amazing service and very good rate for our land loan. The entire team at NWFCS was very pleasant and wonderful to work with.

  Response from the owner

  Thank you for the great review, Rebecca! We sure enjoyed working with you and appreciate the kind words. Land loans are our specialty, and we’re happy to hear we delivered the rate and service you deserve. Come back and see us when you’re ready to build your dream home! P.S. The views of Mt. Adams are amazing!