Northwest Community Credit Union Tremont Ave, North Bend

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• T

  Treon Verdery

  5

  I really value the zero fee aspect of my account compared to a bank. After 6-7 years with the credit union every live and phone interaction I remember has been enjoyable and efficient, even including a rare machine error which was rapidly pleasantly and accurately resolved

• A

  Abigail Figueroa

  5

  Today Cheryl helped me set a bank account with them & it was honestly the best bank experience! She was so helpful, so nice, has a great personality, & very easy to talk to! She deserves a raise! I hope to always work with her when I go in! :)

  Response from the owner

  HI Abigail - Thank you for sharing your experience! We take pride in our customer service and helping our members. I have passed on your kind words to our branch. Let us know if we can help answer any questions for you in the future.

• N

  Nordell Johnson

  5

  It's a great place to do business.

• D

  Diane M Smith

  1

  I have tried by phone and on line for two days, leaving messages in the secure message center, been on hold for hours and still have had no results. Our account has been compromised and amounts keep being taken out and O/D fees now in the $300 range and still no help. I have left name and number for a representative call back and still no call. The local number also is the same as the 800 number so we have watched our account shrink as we cannot get any help. Yes, we called the fraud number which is the same as the 800 number. So much for "being there" and being of service. On top of it, the bank holds your deposit of SS for days with the excuse it is pending until the third date which means they had our check on the 13th and didn't release it until the 18th but they took our nearly $300 in O/D fees while listing the pending check above.

  Response from the owner

  Hi Diane, Thank you for sharing your frustration. I've shared your feedback with our fraud management team and they should be in touch with you. If you have further concerns about this the best way is to give us a call at (800) 452-9515, option 2. Or call (541) 744-9500 directly.

• A

  Adrielle Man

  1

  Worst place ever. Was talked down to , also when I tried calling them they gave me a huge attitude and hung up for no reason. They don’t listen to what you have to say at all would highly not recommend

  Response from the owner

  Adrielle, thank you for taking the time to let us know about your experience--I'm sorry it wasn't a good one. I've passed on your feedback to our managers.

• J

  John Hays

  1

  ;This is the most screwed up call center I have ever dealt with. Nobody answers the phone. Cannot just dial ext. Have to listen to a bunch of blather about company picnic. I only gave it 1 star because it will not let you post if you don't.

  Response from the owner

  John, thank you for taking the time to let us know about your experience. We'll look into this issue; in the meantime, you might try a secure message through eBanking.

• B

  Bryon Blackwell (Dr. Blackwell)

  5

  Best staff. They make you feel welcomed and are always willing to help you out with issues. Love this bank.

  Response from the owner

  Thanks, Bryon! It means a lot to know we're giving you the service we strive for.

• C

  Cassie Pierce

  5

  Always been a great place for me very fast amd satisfied with their tellers

  Response from the owner

  Cassie, thanks so much for letting us know you're happy! We're proud to serve you!

• K

  Kendra McCasland

  5

  Friendly staff, nice environment , they are always helpful in answering your questions.

  Response from the owner

  Kendra, thank you so much for taking the time to let us know you're happy! We're proud to serve you.

• s

  short man

  5

  Great bank always answers my questions fast and easy to get in and out with no hassle

  Response from the owner

  Thank you so much for taking the time to let us know your experience! We're proud to serve you!