Northwest Community Credit Union Nw Kline St, Roseburg

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  Nicole Johnson

  1

  I decided to have a second checking account and went with Northwest. In one weekend they managed to not review my deposits and claim I was overdraftong my account and charge me FOUR TIMES. I have been with my other financial institution for seven years. I have NEVER paid an overdraft fee. Even if you make a mistake, fix it before they close the day and no harm is done. Northwest is choosing to take whatever they can from their members during hard times. 4 deposits I made. 4 fees they charged. I strongly urge anyone that is looking for a decent checking account to use any other credit union. The only reason I used Northwest was because of the higher interest rates they had for savings. It was not worth it. I lost money using them. Find an institution that actually rewards their members and understands life happens and gives you a chance to fix it before being greedy and money hungry. This is not how a credit union behaves.....this is how a bank behaves

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  Jordan R

  5

  I've been banking with NWCU for 16 years and they are, without a doubt, the best bank I've ever worked with. They treat you like a friend and always go above and beyond.

  Response from the owner

  Thank you so much for taking the time to let us know you're happy! We're proud to serve you. Let us know if we can help answer any questions for you in the future.

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  LISA FISKE

  5

  In the past 5 years or so I've come to realize that NWCCU is the best place to take care of my finances. Always helpful, kind and prompt taking care of all my financial needs. Low interest rates, convenient and so easy to work with, I love them !

  Response from the owner

  Hi Lisa - We appreciate hearing such wonderful words. We take pride in helping our members and offering services that make a difference. Let us know if we can help answer any questions for you in the future.

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  M C

  1

  I am sad to report that after 8+ years of banking with NWCU, I am leaving NWCU due to poor customer support and laziness. I created a new startup company that took over another active business and went to NWCU to get the business bank account and other financials ready for opening day. I worked with a representative at the green district office location to get everything going. At first the rep was great, but when asked to make some changes on the account the rep was very rude and lazy, quite frankly. As a result of this terrible experience, I am leaving NWCU to go to one of their local competitors.

  Response from the owner

  M C, thank you for taking the time to write us and let us know about your experience. This sounds very frustrating. I've passed along your feedback to our managers to see how we can improve.

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  James Wraith

  5

  I am always very pleased at the professional and fast loan application and payoff abilities of mariah Knowlton. She is very good at her job and very polite. She is the best Bank employee I have seen in my 45 years of banking. I'm so happy to have switched credit unions to Northwest community c.u. Roseburg. Signed James wraith

  Response from the owner

  James, thank you so much for letting us know about your experience! We're proud to serve you!

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  Julia Burdge

  5

  I had a very pleasant experience here. Lori Kerry is the one who assisted me and she was very friendly and knowledgeable! Couldn’t have been happier with my experience.

  Response from the owner

  Hi Julia - Thank you for letting us know about your experience! We take great pride in our customer service and serving our members. Let us know if we can help you with anything else in the future.

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  Mark Ziglinski

  3

  Today is Monday April the 13th. I realize things are not normal for business at this time. I have called them 4 times today. Each time I was on hold for more than 30 min. Then I would hang up. I called my other Credit Union. They answered right away and I had to wait less than 30 seconds. I do not understand the difference in time.. These 2 business are only blocks away from each other. Makes a person think...

  Response from the owner

  Mark, I'm sorry to hear about your experience. Thank you for taking the time to share it with us. I've shared your feedback with our management team, who are looking into this.

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  SectorStar

  5

  Last week I noticed a fraudulent charge on my debit card. I attempted to call the fraud number on the back of my card, but got nowhere because the automated thing to push 1 for english, spanish etc just kept looping over and over. (I reported that to the banks Facebook and they said it was noted thanks to me). Due to not being able to cancel my card, I had to go to the bank in person the next morning. Melody was very helpful, and within 15 mins they had my debit card blocked, fraud dept called and reported my story, and printed off a new debit card for me inside the bank.

  Response from the owner

  Thanks for taking the time to let us know about your experience (especially that something wasn't working)! We've fixed the looping issue and are so happy to hear our branch staff took great care of you!

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  CobraKai Wizard

  1

  My girlfriends bank card expired so she is screwed on money because you guys didn't send her the new bank card. Every bank I have ever used send the new card BEFORE the other one expires

  Response from the owner

  Thank you for letting us know about your experience. I have forwarded your feedback on to our management team. To get a new card you can visit any NWCU branch or give us a call at (800) 452-9515 and we can get one mailed out.

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  Robert Maher

  4

  At first i had a super frustrating experience of trying to fill out paperwork dealing with a rude employee a few days ago. However Kim reached out to me helped me clear everything up, was more than respectful and enthusiastic to help. If Kim had answered the phone the first time i would have given 6 out of 5 stars if possible. Northwest redeemed itself thanks to her. I have been bringing my business here for 4 years and will continue to do so Thanks Kim!

  Response from the owner

  Robert, thanks for taking the time to let us know about your experience! I'm glad to hear that Kim helped you out and I'll be passing your feedback on to our managers!