Northeast Credit Union Borthwick Ave, Portsmouth

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$2500

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  tara-kay Booth

  1

  Twice on hold for over 25 minutes, then no one can help you, systems down, or they don't have an answer! Frustrating

  Response from the owner

  Hello, I'm sorry to hear this. Could you private message us your contact info and we'll have someone reach out? ~Jess

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  Madisyn Feitz

  1

  Husband and I called 30 minutes before they closed as we were at a dealership right after work trying to get the info to pay off our car loan with them, on hold for 30 minutes and then they were closed. Never doing business here again.

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  Zoey Mae

  3

  well i walked in with my sister and i had my service dog that alerts to my seizures. but this time my service dog missed an alert because one of the emplyoee's petted my service dog with out asking first and i told this person that my service dog is working, and the person said i know but your coming into my office. but right before we left i had a seizure i didnt know about it because my service dog got distracted by this lady and missed to alert me. i had a seizure infront of this lady and my serivce dog laid right back down next me luckly i was sitting in the chair. distracting a service dog from its job is putting the handler in danger. the other emplyoee's were great and ignore us like its post to be ignoreing a service dog. you need to ask the handler if you want to pet a service dog first not just do it and also dont talk to the service dog. the emplyoee's need to be reeducated about service dogs and not to distract them.

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  john bouchard

  5

  Great help from Philip and Jaclyn customer service is outstanding

  Response from the owner

  Thank you for your review, John!

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  Jon Mercier

  1

  Literally cant pay them. Took 45 minutes to get the online password, and now they cant take my payment. No idea how they make money, the reviews are true, stay away. I am moving the loan to another bank asap.

  Response from the owner

  Hi Jon, I'm sorry for your frustration. I'm going to a Member Service Representative look into this and reach out.

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  Jori

  5

  I'm surprised at all the bad reviews. I've been using them for years and years and have never had a bad experience. Great rates, low/no fees, good personal customer service, and they're a non-profit who benefit the community, what could be better!?

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  Jim L

  5

  Thank you Ashley Helsor for all your help...much appreciated!!!

  Response from the owner

  Thank you for your review, Jim!

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  Deborah Auger

  5

  Friendly folks and really great checking features. Can't believe I stuck with TD Bank for as long as I did. So glad I moved over to NECU.

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  Matt Nigro

  1

  Terrible customer service. Constantly freezing my debit card for random purchases I’m making at local stores.

  Response from the owner

  Hi Matt - I'm sorry to hear this. Could you private message us so we can look into your debit card freezing with our security team to see if there is a way to prevent this on authorized purchases? ~Jess

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  On Hand

  4

  I have been using this Credit Union for many years, and have never had an issue which could not be easily resolved by walking in & speaking with someone.