Nicolet National Bank WI, Ellison Bay

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• A

  Amanda Wise

  1

  I had a serious mistake to resolve with Candy who never called me back after I left a voicemail. Because i couldnt get it dealt with they coldly just kept adding fees when they said they would stop them and close out my account. Now I just owe more money than I'm supposed to. They clearly don't care about you and on top of it arent honest.

  Response from the owner

  We understand mistakes happen and that’s why we had agreed to work with you on the issue. Candy wants to express her full apologies for not receiving the voice mail as she was gone on long term medical leave. Her colleague was happy to fill in for her during the absence and had worked out a plan with you to avoid the fees. We care very much and hoped the issue would have been resolved last October. It’s regrettable so many months have passed. Candy will be calling you, but please give her a call directly to discuss this if she is unable to reach you.

• E

  Eric Wild

  3

  Expensive ATM fees but available 24/7

  Response from the owner

  Thank you for using our 24/7 ATM at the Ellison Bay branch. The ATM doesn't charge ATM fees to Nicolet Bank customers. And because Nicolet National Bank is part of the MoneyPass® Network, this ATM is surcharge-free for anyone using a MoneyPass card. (Other institutions may charge other fees). We invite you to talk with a personal banker to learn about our surcharge-free ATMs.