NextMark Credit Union Members Way, Fairfax

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  Matt Henry

  1

  The worst credit union or banking center I have ever used. I have a loan through them and the experience has just been awful. #1 my account is set up for auto pay, so I do not need to log into my online account. So they decided to lock my account... I have to call there hotline, wait on hold for 45 minutes to unlock my account... seriously should take 30 seconds. #2 there online system is so outdated and awful. WORST CREDIT UNION EVER! DO NOT USE!

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  Cindy Martin

  5

  Please have Ronnie Jackson become your new bank Manager. He is awesome!!!

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  Greer Marshall

  1

  😡 can't reach anyone by phone. The teleprompter doesn't work properly. Need better customer service.

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  Arnold Bascombe

  1

  360 Degrees of Horrible Customer Service. My loan account was created on 10/19 under Fairfax County Credit Union, a month later they decided to rebrand to NextMark Credit Union with a new website. First payment under Fairfax no problem, second payment was made under NextMark's new website was a challenge. The combination of my loan being 2 months removed from my settlement date and a new website resulting in the second payment appearing to be less than my contracted mortgage payment. I called to confirm my assumption that pre payments from my closing finally hit my account , hence my lower outstanding balance. This was confirmed, I made the payment. I received a call from Joline today informing me that I have an outstanding balance.. WOW. Made another payment to realize that I am being charge a $50 late fee. I explained that the outstanding balance was confirmed and I should not be charged the late fee, I was told by customer rep Michelle I have to send a PHYSICAL letter to the branch's PO Box address to request the late fee removal. I explained to her that I am a new customer and my customer experience thus far has not been good and I will most likely be taking my business elsewhere..... Her response was ..."OK" .. Wow... New Branding with the same old poor customer service is a waste of marketing dollars. Horrible Organization....

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  Max Wise

  1

  Very bad experience, online banking is very primitive, customer services agents are incompetent. Closing my account.

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  Julianne Dana

  1

  Nightmare experience where I was strung along for 6 weeks, at then after approving my loan, they withdrew their offer AFTER I had put down a $2000 deposit for a car that was lost. They denied the loan because of inconsistencies in the carfax report check they performed AFTER approving the loan. Unprofessional and unacceptable. Very difficult to get a hold of. Many times I was on the phone line and never got a hold of any representatives.

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  T Carter

  5

  No problems with my experience at FCCU. The bank tellers are always very helpful and pleasant.

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  Zahid Khan

  1

  Don't open up the Account with this Branch there atm card sometimes don't work and customer service is horrible.I went to this branch no one was helping us and I close my accounts.

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  Bizzy Allen

  1

  If I was invisible, my experience would have still been the same. Signed in, took a seat and 3 employees walked pass me only to look at me like I wasn't their. NO acknowlegement at all !. After of about 25 mins of looking stupid and unwelcomed I took my business somewhere else. (Coming from a county employee)

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  veeresh kumar

  5

  I have nothing but good things to say about NetMark credit union . i have applied for HELOC and got approved in one week so fast iam really thankful to Nicole Sanz (Loan processor). i have dealt with many banks regarding home loan, personal loan but i could not find a person like Nicole sanz who is truly committed and supported with clear understanding . . Overall, very good care and amazing service taken by Net mark credit union. iam planning to shift my home loan to Netmark credit union.