New City Funding S Liberty Dr, Stony PointLoan agency
- +1 845-942-0020
- 146 S Liberty Dr #11b, Stony Point, NY 10980, United States
- Business Loans
- Auto Loan
- Finance Program
- Loan Financing
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3.9 stars based on 69 reviews
Worse company ever.They don't know what they doing.they clearly need to get there information correct..i will never refer them to anybody..there reps are unprofessional..Response from the owner
We are really sorry Ms. Scholfield for any issue or problem that you have had with New City Funding. We are constantly striving for improved customer service, reliable and straightforward information as well as clear communication. If you are dissatisfied in any way please call and speak with our compliance manager as we will try to rectify your problem. We do appreciate your business and hope for a speed resolution.
They have. Been very nice to me in hoping to get another. Car and I want to use themResponse from the owner
Thank you very much for the kind words!
Amanda is great. She made sure I got my title also.......Response from the owner
Thank you Mr. Bryson for taking the time to leave your representative Amanda as well as New City Funding a 5 star review. We appreciate the king words! Glad you got your title!
New City Funding is great. Both Dwayne and Nea have worked with me and are very helpful.
Need more nice people that doesn't hang up on the customer or new customer coming in Just had a lady hang up on us for no reason.Response from the owner
Thanks for taking the time to give us constructive criticism. Since we don't use robot tellers, and use live agents on the phones at New City Funding, there is no auto-answering machine like you usually hear when calling larger banks and agencies, at times the phones get a bit jammed up and calls are lost. I assure you, that at New City Funding, our receptionists and managers don't hang up on customers for no reason. As mentioned, it is a drawback that occurs when we have an overload of phone calls. Please call back immediately and most likely it won't happen again. We apologize for the inconvenience.
Even @ New City Funding was great and so helpful!! Paying this new way saves me so much time and really convenient.Response from the owner
Fantastic Ms. Kaley. Evan is one of our best and we appreciate the time you took to leave us such a nice 5-star review!
She was very friendly and very kind when I talk to her on the phone and she answered all the questions I needed to knowResponse from the owner
We sincerely appreciate the time you have taken to give New City Funding such a glowing review!
They are super rude. I can’t express how much I dread when I have to call them.Response from the owner
Ms. Hyback, on behalf of New City Funding you have our sincerest apologies for the headache that you seem to get when calling. First off, we strive to improve our customer service and make life easier for our customers. We have a new ACH auto-withdrawal system which takes away the time you have to spend speaking with a payment representative monthly. Please call 845-942-0020 to inquire or better yet go to our website www.newcityfunding.com and click on 'customer', scroll over 'payment options' then hover 'online auto withdrawal form' you can digitally sign and enter your bank account and routing information right there to avoid the phone call. Again, this alternative, by no means, takes away the fact that you were dissatisfied with our customer service. To resolve that issue please call and speak with our compliance manager. We hope that you have a better experience with New City Funding in the future and once again apologize for the stress you have incurred.
JJoshua Bell (Josh)1
I just talk to someone from their name Denise she was very rude and disrespectfulResponse from the owner
Hi Mr. Bell, we apologize for the issue you had with our customer service representative. We are always trying to improve on our service skills. If you would like please call our Compliance Manager at 845-942-0020 and hopefully she will be abl to get this resolved for you. Again, we appreciate your business and apologize for any issue.
I spoke to this girl named yalary very unique name very customer service friendly keep up the good work
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