Nebraska Title Company S 59th St, Lincoln

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• P

  Paul Haar

  2

  We had to use this title company to sell my mothers home. The poor communication, the added hoops that we had to jump through and the core office management is just simply inexcusable. Despite drafting documents such as power of attorney they gave us the right of the authority just signed my parents documents, Nebraska title insisted upon a letter whereas my parents had to step down from their trust. This is a necessary step had to be completed in a hospital room while my mother was on oxygen at the age of 93. Emails and telephone calls to both the Lincoln and Omaha offices took days to respond, and when they did respond communication was not directly with me it was with third-party participants. Finally on signing day, while my mother is dying in the hospital, they had all the documents spelled incorrectly.

• B

  BK Keck

  5

  The Best In The Business, HANDS DOWN, Alyssa Is Amazing At The Services That Her And Nebraska Title Offer, She Has Closed Over 10 Properties This Year For Us And The Process Is Always Smooth Even When There Are Some Rough Waters During The Transaction, I Will Use Alyssa And Nebraska Title For All Of My Business When It Comes To The Closing, Thanks Again For All You And The Team Do, It’s Greatly Appreciated!!!!

  Response from the owner

  BK, thank you for the positive review!

• Y

  Yupin Chao

  2

  They need to triple check the closing documents and catch mistakes before asking the seller/buyer to sign. If I were not an experienced seller/buyer, I would have lost money due to erroneous mistakes. Their communication with me was not very good. They never asked or told me that the buyer (I was the seller) never delivered the earnest deposit until 2 days prior to closing. They also need to be better at scheduling. I arrived on time for signing but the person was still in another meeting. I waited for like 15 minutes then the receptionist had to call another person to meet me. On the other hand, I highly recommend Steward Title, only a 3-person team, nevertheless very efficient, knowledgable and accurate.

  Response from the owner

  Joyce, We apologize that we did not meet your expectations. I met with the closing team that worked on your transaction. While we value your feedback and accept constructive criticism to improve our processes, it is important to know that it takes coordination and communication with all parties involved to complete a transaction. We encountered challenges communicating with the other party to your transaction. Notwithstanding, your transaction was received and closed in 12 days. We encourage our customers to work with a REALTOR to help facilitate communication between the sellers and buyers. If you would like to discuss this matter further, please call me at 402-476-8818. Again, thank you for your feedback. Jodi Lang, Director of Marketing

• H

  H Le

  3

  Need to check the documents before having buyers sign. One of our names was missing on the document. None of the staff came ti closing day. Document was given to our agent to bring It to signing. Their reason for not attending was because of covid pandemic and they don’t leave the office. Left voice mail, but did not get a return call.

• S

  Stephanie Phieler

  4

  Still waiting for my earnest money they owe back to me. Update: They reached out fairly quickly and rectified the situation. Courteous on the phone. Thank you.

  Response from the owner

  Hi Stephanie! Thanks for taking the time to discuss this today. Snail mail definitely can be challenging. Hopefully the replacement check makes it there today! Please let me know if I can help with anything else. Happy Holidays! Jodi Lang, Marketing Director, 402-327-2939

• B

  Bethany Scheele

  5

  Love Dori and Gaylene! They both have treated me with respect and keep me informed throughout the entire process. Highly recommend them both and Nebraska Title Company.

  Response from the owner

  Thanks Bethany! We appreciated the feedback! We will pass along the note to both Dori and Gaylene. Jodi Lang, Marketing Director

• D

  DAVID JOHNSON

  3

  I found a mistake in there figures it was the computers job to carry the figures down. and it didn't. Dont you think someone should have caught that?

  Response from the owner

  Hi David, Unfortunately, we did miss this manual change in our system. Many changes happen during the processing of the file, creating the opportunity for human error. Thank you for working with us to get this taken care of prior to closing. If you'd like to discuss this further, please contact me, Jodi Lang, Director of Marketing, at 866-816-3180.

• D

  Darrell Cech

  1

  Extremely difficult to get a call back or a reply to an email. At closing, a price was mistyped and a date was incorrect, so I'm wary of what other errors may be lurking. I'll likely try another title company for my next property transaction.

  Response from the owner

  Hi Darrell, I'm sorry to hear about your bad experience. We're normally known for our accuracy and excellent communication with our customers. We regret that we missed the mark on this one. My name is Jodi Lang and I am the Director of Marketing. If you'd like to discuss this further, please contact me at 866-816-3180.

• n

  nick jay

  4

  Very friendly service. Preformed the work to the level expected.

  Response from the owner

  Nick, thank you for your feedback. Improving our customer experience is an ongoing effort with our staff. If you have a moment, I would like to know how we could have made your experience 5 Stars. I can be reached at 866-816-3180 or [email protected]. Thank you, Jodi Lang, Director of Marketing

• L

  Larry Geiger

  5

  Exceptional title services. Been coming here for 35 years.

  Response from the owner

  Larry, thank you for the positive feedback! We appreciate your business. Thank you for continuing to trust us over the years to get the job done right. We look forward to working with you again!