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Personal Loans > New York > Cooperstown > NBT Bank

NBT Bank Commons Dr, Cooperstown

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+1 607-547-8301
2 Commons Dr, Cooperstown, NY 13326, United States
  • Monday9AM–4PM
  • Tuesday9AM–4PM
  • Wednesday9AM–4PM
  • Thursday9AM–4PM
  • Friday9AM–4PM
  • Saturday9AM–12PM
  • SundayClosed

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2.6 stars based on 4 reviews

  • J

    Jazzy Smith

    I deposit checks every week there and the staff are always quick, efficient and helpful. Thank you for being essential workers in times like these

    Response from the owner

    Thanks for the positive review, Jazzy! We're happy to meet your expectations on both service and product options! - Yolanda

  • K

    Kaitlin Hansen

    I put my payroll check into my account through the mobile app. I understand that apparently after 6pm it is another business day however. The 1-800 number and the “tellers” at the banks have very different answers. Apparently the manager is the only one that can actually help you with anything and they are not there until and I quote “maybe Monday”. The people I spoke to at the 1-800 numbers were at least friendly. The two banks that I called were rude unprofessional and snarky. They we so unhelpful that I got off the phone baffled with the lack of customer service I received. I am stuck with this bank until the holiday weekend is over and first thing Monday morning I am closing my account. I am writing this shaking my head on how unhelpful they were and a waist of 45 min on hold on the phone. If I could give them less then one star I would.

    Response from the owner

    We're sorry to hear of the disappointment with your experience. We may be able to help - please send an email to [email protected] -Yolanda

  • T

    The one and only Kloud Rage

    Great vibes as soon as u walk in through the door. Great staff as well as customer service. I didn't know how to fill out a deposit slip and they made it easy to understand and helped me all the way. Great service. I highly recommend this bank.

  • P

    Patrick Baynes

    Have had nothing but problems ever since opening my account. NBT is the worst bank ever.

    Response from the owner

    Patrick, I apologize that you may have had a poor experience with us. Please give us the opportunity to further research and address your concerns by contacting us at [email protected] -Yolanda

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