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Personal Loans > New York > Oneonta > NBT Bank

NBT Bank NY, Oneonta

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+1 607-436-7298
5582 NY-7, Oneonta, NY 13820, United States
  • SaturdayClosed
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–5PM

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2.6 stars based on 7 reviews

  • D

    Donna Johnson

    The bank tellers has always treated my husband and I with respect and courtesy. Thank you Stephanie, Lisa, and Farrah. You ladies make it easy to bank. Thank you.

    Response from the owner

    Thank you for the kind words Donna! We take pride in what we do, thanks for noticing! -Yolanda

  • L

    Lisa F

    The bank as a whole, NBT, doesn’t work with you as a person. They don’t even try to work with you to understand your situation or try see if there’s another way that can help. They simply say, no, sorry. No explanation. I have never been treated like that at a bank and will definitely be staying with my current bank.

    Response from the owner

    We would like to take this opportunity to further research your concerns. Please contact us at 1-800-628-2265. - Yolanda

  • D

    David Smith

    Don’t go to this branch and expect quality customer service. One branch in the area that can accommodate customers needs and it has no hours on weekends. After 12 years with the company I will be closing my account in the very near future for a bank that can provide quality service.

    Response from the owner

    We would like to research and address your concerns. Please contact us at 1-800-628-2265 when you have a moment. – Yolanda

  • s

    sean dobson

    I don’t know how to get my online banking to work so I never know how much $ I have in the bank so it pisses me off inside I need help but with this whole COVID 19 it’s hard to talk to someone to fix my problem

    Response from the owner

    Sean, we're disappointed to hear you're having such trouble with our app. We'd love to assist you with that - please send an email to [email protected] for assistance. -Yolanda

  • H

    Haley Cornell

    Always a pleasant experience with the tellers!

    Response from the owner

    Haley, thank you for the kind words! Our team takes pride in what they do, thanks for noticing! - Yolanda

  • P

    Patrick Baynes

    NBT is a terrible bank. Stay far away!

    Response from the owner

    Thank you for taking the time to let us know we aren't satisfying your expectations. If at anytime you change your mind and you decide that you would in fact like to discuss how we can change your 1 Star rating to a 5 Star rating we'd like the opportunity to talk with you. You can reach me at 1-800-628-2265, ask for Yolanda.

  • C


    Everyone is always friendly and very helpful.

    Response from the owner

    Wow, thanks for the 5 star review! -Yolanda

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