Navigator Credit Union US, Daphne

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• K

  K Jones

  2

  Set up an account. The lady was awesome. Then I couldn't do mobile deposits. Said my account was inelegible. Called, left a message. Called again, left a message. Nothing. Still no mobile deposits. 😑

  Response from the owner

  K, our Member Contact Team Members are answering the phones and helping Members Monday-Friday, 9 a.m.-5 p.m. and Saturdays 9 a.m-1 p.m. Call volume has been extremely high, and they get to every call as soon as they can. You have made the best decision to minimize your wait by requesting a callback without losing your place in the queue. Thank you for reaching out and for being a Navigator Member! We realize it can be frustrating waiting to get the assistance you need, and we apologize for the inconvenience.

• B

  Bobby Tunstall

  5

  Absolutely love the people at the Daphne branch. All are friendly, courteous, and most importantly, professional. They have gone above and beyond for me.

  Response from the owner

  Bobby, thanks so much for your feedback! We strive to always go above and beyond for our Members, and it means a great deal to receive this positive feedback. We love our Members!

• N

  Nic J

  5

  Navigator in Daphne Alabama has the nicest staff of any bank or credit union I’ve ever done business with. They’re always happy to help and answer any questions you may ask and they always greet you with a smile and courtesy. It’s also great they always remember your name. I wouldn’t go to any other bank or credit union.

  Response from the owner

  Nic, thanks so much for your feedback! We aim to provide a helpful, kind environment everyday, and it means a great deal to receive this positive feedback. We love our Members!

• A

  A. Clark

  5

  I am a fully satisfied Customer. I was surprised to see the lower than expected Google review rating, so I decided to take the time to add my 5 stars. I have only used the Daphne Branch. They are all knowledgeable of their jobs & I have never had any kind of problems with my checking or savings accounts. Convenient location to my house too. No complaints.

  Response from the owner

  Thank you so much for this 5-star review! Too often, we don't take the time to stop and acknowledge positive experiences, and it means a great to us to hear your words of praise. We do strive to provide excellent service and will continue our efforts to merit your ongoing satisfaction. We truly appreciate our Members!

• E

  Earl Williams

  5

  Navigator Union has really given my life a new course and has helped navigate me closer to my financial destiny and has made me a better person in building credit spiritually and physically...they gave me a chance when no other bank would and for that they deserve the best of me as a person..special thanks to all the staff and management who have helped set myself up for success!

  Response from the owner

  Earl, thanks so much for your feedback! We appreciate you sharing your story! We strive to best assist our Members in achieving their financial goals, and it means a great deal to see we have helped. We love our Members!

• L

  Lady Melrakki

  5

  This is our second car loan through this bank and we selected them after the wonderful customer service we received. This time we used their pre-approval process and they were very patient and took their time to answer any questions I had.

  Response from the owner

  Thank you so much for the kind words and spectacular review! We take pride in providing excellent service to our Members and are so glad to see we exceeded expectations! Thank you again for sharing your experience and please, never hesitate to ask questions. We are always here to help!

• D

  Devon Davis

  5

  I love the specific branch!! Sabrina is always cheerful and greets you with a smile.

  Response from the owner

  Devon, thanks so much for your feedback! We strive to always greet our Members with a cheerful spirit and smile everyday, and it means a great deal to receive this positive feedback. We love our Members!

• A

  Aaron Hollis

  1

  Somehow, $142 was withdrawn from my savings account using an ATM at this address? I live in Birmingham...So someone associated with this place is a piece of trash criminal.

  Response from the owner

  We regret someone utilized a Navigator ATM to access your account with another institution. Thank you for informing us of the situation. We wish you the best as you attempt to resolve this matter. If we can be of assistance, please let us know by sending an email to [email protected].

• R

  Reginald Mose

  5

  Customer service was excellent as always .

  Response from the owner

  Reginald, thanks so much for your feedback! We strive to provide excellent customer service everyday, and it means a great deal to receive this positive feedback. We love our Members!

• D

  Daniel Burke

  5

  Went way out of her way to help me with my loan. Even stayed late to get it completed.

  Response from the owner

  Navigator is striving to provide a Member experience that is second to none. We certainly hope you'll consider providing some details to allow us to effectively address the circumstances. If so, please send an email to [email protected]. We do appreciate our Members and value your feedback.