Mountain America Credit Union W Pioneer Blvd, Mesquite

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$2500

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  Elizabeth Esplin

  5

  I can't say enough good, we don't live down here and came down to look at a car. We'd started the process online and hoped to be able to get the loan done in the last 45 minutes before they closed. The tellers were so kind as we had two very tired children with us and gave them a treat and treated our kids so well after a long day in the heat I couldn't be more grateful. Dana who finished our loan was a rockstar, quick and efficient we were able to buy our vehicle before they closed that night! I was amazed and grateful for how friendly and kind everyone there was! Highly HIGHLY recommend this place!!

  Response from the owner

  Thanks for the great review, Elizabeth! We'll be sure to pass your kind words on to Dana and her team!

• r

  riley caldwell

  5

  I moved to Mesquite and chose Mountain America Credit Union as my new bank , and I’m glad I did !! Everyone is really friendly and nice I usually get Carlos , Verla and Allen and they ROCK and every time I’ve had someone else they are equally as AWSOME !!! As always thanks for the help!

  Response from the owner

  Thanks for the great review, Riley! We'll be sure to pass your kind words on to our Mesquite team!

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  David

  5

  I was provided excellent, kind, and prompt service from Carlos Ganero. I have recently moved to Mountain America Credit Union after being with my previous bank for over 10 years. Carlos has made the transition very easy. I highly recommend seeking him out if you’re also looking for a new bank here at our local Branch. Thanks Carlos!

  Response from the owner

  Hi, David! We're thrilled to hear about the positive experience you had with our branch. We will be sure to pass along your kind words to Carlos and his team. We look forward to seeing you again soon!

• J

  J M

  2

  We recently switched from our bank of 15 years to MACU in order to consolidate our loans via refinancing our home and car. In addition, we also transferred our savings and checking accounts to MACU with the clear understanding that we did not want a debit card and we did not want our email or phone number to be used for any MACU advertisements. The only thing we wanted from MACU was account alerts. Shortly after changing to MACU we received several calls from a MACU sales representative in Utah wanting to sell car insurance. We also received advertisement from MACU for a debit card. Before we even made our first house payment, MACU traded our mortgage to a company by the name of PennyMac. Despite all the stress associated with refinancing our home loan, we must now go online and set up payments with a new company. This is how MACU treats their customers! While the staff are very friendly and helpful at the MACU Branch office, MACU corporate has been a BIG disappointment for the reasons previously mentioned. We will be checking reviews for other banks and moving on.

  Response from the owner

  Hi, JT. Thanks for taking the time to reach out and leave a review. We're deeply sorry to hear about the frustrations you've been experiencing. We'd love to hear more about your experience and see how we can improve. Please send us an email at [email protected] with more information and we'll be sure to have a team member reach out to you as soon as possible. We hope to hear from you soon. Thanks!

• K

  Kerri Hollingsworth

  4

  Located in Mesquite NV - it’s one of only two credit unions here. I’d choose MACU over America First credit Union every day! Usually the customer service is pretty good… since it’s a small town it doesn’t take them very long to get to know you and even tease you once in a while for giving off with their drive up tube or forgetting to put the cash in the envelope for the night deposit drawer :/ ~ I do wish they still participated in shared services with other credit unions, that would make things easier on me for sure! Zelle is a feature this credit Union has that makes things a little more workable but only with other zelle users. I would recommend this credit Union to anyone trying to decide between the 2 credit unions we have here! 100%

  Response from the owner

  Thanks for sharing your experience with us, Kerri! We're so happy to have you be part of our Mountain America family. We'll be sure to share your kind words with our Mesquite team. Happy New Year!

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  Julie Brown

  5

  We recently refinanced a car loan with Mountain America. The customer service we received was superb. Lexie from the Redwood Road branch went out of her way to assist us. This included getting us pre-approved for another car loan at an amazing interest rate. It was so refreshing to have someone like Lexie help us navigate this process.

  Response from the owner

  Hi Julie, thanks so much for taking the time to share your experience with us! We're happy to hear that Lexie was able to help you navigate the refi process. We'll be sure to share your kind words with her and her team!

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  Herb Reed

  5

  The Staff is always Excellent in their services with their Customers. My previous visit with Mountain America Credit Union was Spectacular. I told the Agent what I wanted and she reviewed the options that I had available and the Agent completed the transaction according to what we discussed. Great Customer Service.

  Response from the owner

  Hi, Herb! We're so happy to hear that you had such an excellent experience with us. Thank you for taking the time to let us know and for rating us. We look forward to seeing you again soon!

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  Russell Orr

  5

  I've experienced banking services across our nation while traveling during my career even before banks had become nationally connected. Mountain America credit union has certainly earned their 5 star award by presenting professional service that I believe every financial institution should provide to their customers.

  Response from the owner

  Wow! Thank you, Russell! We appreciate you taking the time to leave us such a wonderful review! We look forward to continuing to serve you in the future. Have a wonderful day.

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  prunes

  4

  I would have given it a five star, with the exception of the phone. They are slow to answer, if ever, and DO NOT return messages left on their voice mail, several left they get a 0

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  derek deCarolis

  5

  I had a very good experience at Mountain America credit union Angel help me out and got what I needed setting up a new account and personal loan it was so fast I was in and out of there I was happy with everything APR was perfect couldn’t ask for more so if you need help I recommend angel and MACU

  Response from the owner

  We're happy to hear you've had such a great experience at our Mesquite branch, Derek! We'll be sure to share your kind words with Angel and team!