Mountain America Credit Union N Main St, Ephraim

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  Shelly Iles

  5

  I've had many banks/credit unions as I've lived in different states, cities, counties in my 74 years. My daughter and her husband had Mountain America Credit Union in St George and kept telling us it was the best credit union. We didn't realize that there was such a difference until we moved to Sanpete county that didn't have our previous credit union. We went with Mountain America and now we see the difference. They listen and help. Any problem we've had, they were right there willing to help. Like if there has been problems online with a credit or debit card, they have us come in and they make a new card immediately. When we need loans, like for a new roof or to consolidate bills they are right there to help and with a smile and a low interest rate. I always feel better when I leave there because they are down to earth, people who really care.

  Response from the owner

  Hi Shelley, thank you so much for sharing your incredible experience with us! We're happy to hear that you enjoy being a part of our Mountain America family. We'll be sure to share your kind words on to our team!

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  Genny Martineau

  5

  My cashier was super friendly and listened to me as I continued to talk about nothing.

  Response from the owner

  Thanks for the great review, Genny! We love having you as part of our Mountain America family!

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  Ricky Williams

  5

  This place has been such a nice experience ever since the last branc manager and several others left. Love coming here cause it's so easy and professional every time I come in. They require masks but don't force you to wear them if you forgot it or don't want to wear one. Doesn't hurt that there's plenty of pretty faces to greet you every time you go in! Love their services too!

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  Randy Wootton

  5

  My wife and I always enjoy the people and services, they always seem happy to see us and know their jobs well. My wife comments that making a withdrawal, to us would mean; we get to take some of the people there home with us.

  Response from the owner

  Hi, Randy! We are happy to hear that our Ephraim team has taken such good care of you. Thank you for sharing your experience and we'll be sure to pass your feedback on to the branch management team so they know what a great job they are doing!

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  Kelsey Cranney

  5

  I've been with this Credit Union since I was 15 and I'd never go anywhere else. They have surpassed my expectations time and time again. I will always be so greatful with the way they handled both of the deployments my father went on. It really took the stress off of my family, and kept us from feeling helpless. I brought my husband to this institution when we got married because I refused to go anywhere else, and after seeing their willingness to help and explain problems, he can see why.

  Response from the owner

  Hi Kelsey - Thank you so much for sharing your experience with us, we love hearing stories like yours and are grateful for the opportunity we have to help you and your family reach your financial dreams. We will make sure to share your feedback with our team. Thanks again for choosing us to be part of your financial journey. Best wishes!

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  Dee Davis

  5

  I love dealing with Mountain America I've got my trailer through them in my car through them it is the best experience ever whenever I need something they help me with that and then they tell me about another program that they feel might help us out

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  Melissa Cox

  5

  I have never had a bad experience here. We have been banking with them for over a year and if we have any sort of problem, they help with it instantly. My husband and I especially like Jacquline. She is always friendly and has a smile on her face.

  Response from the owner

  Melissa! Thank you for your review and feedback. We promise to keep delivering the service that you deserve.

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  Rachel Gee

  1

  NEVER BANKING HERE!! Went one time because they're a shared bank with desert first. Needed to withdraw $3000 to buy a vehicle and was told they could do that. They wouldn't let me withdraw more than $500! When I had them give me a cashier's check to cash at Walmart, the check they gave me wouldn't scan at the Walmart, even though it was brand new. The format is messed up or something. Very unhelpful and won't ever come back. Drove over an hour banking on the fact that I could withdraw there. Total waste of a day.

  Response from the owner

  Hi Rachel - Thank you for reaching out to us. We want to apologize for the negative experience you've recently had with us while using shared banking. We would love to learn more about your experience so we can improve and find the best way to help others who may find themselves in a similar situation. If you would please email us at [email protected] with any additional details you'd like to share, it would be most helpful. Thanks again for taking the time to connect with us, we appreciate you!

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  Michael R. Fordham

  5

  Great staff, clean building, honest people

  Response from the owner

  Thanks for sharing your experience with us, Michael! We love having you as part of our Mountain America family!

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  U K

  2

  The manager at this branch is one of the most disrespectful people I’ve ever met in a credit union/bank. Looking over credit history they will sit and criticize you over loans, people who have pulled your credit, debt to income etc. don’t come to this branch for a loan unless you want to be disrespected and walked on, not a satisfied customer at all

  Response from the owner

  Thank you for the feedback, sorry to hear that you had a negative experience. At Mountain America we strive to take your concerns and turn them into actionable improvements. Please feel free to visit any branch location or call us at 1-800-748-4302 to discuss how we can make sure you are getting the most out of your membership.