Moneytree W Fairview Ave, Boise

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  Scout McClure

  5

  Money tree, as cheesy as it sounds, flipped our day around. Chime is nifty but when you have paper checks it can be an absolute pain. Every other cash handling service was being extremely rude for the holidays and far from helpful. Erin went above and beyond to assist me. Dont even mind the fees (which are still really low ) because the customer service is so great.

  Response from the owner

  Hi Scout, thank you for your review. We appreciate you choosing Moneytree to cash your checks. We're happy Erin provided you with excellent customer service. We hope to assist you again in the future. Thank you!

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  Rebecca P

  5

  I had a western union refund that I tried to pick up multiple times without success. Every time I tried, I was told there was a different issue. I was credited the refund in March and was not able to pick it up until July. Not until Erin from this location went above and beyond to resolve my issue. She went out of her way to call western union multiple times on my behalf and follow up with me. She was amazing! Great service, compassion and commitment! Definitely an employee to appreciate and emulate! Thank you Erin! .

  Response from the owner

  Hi Rebecca, thank you for taking the time to share your feedback. We're happy to hear Erin provided you with excellent customer service when helping you with your Western Union refund. We hope to assist you again in the future!

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  Jenny Harding

  5

  These ladies are amazing. You walk in, they are always super friendly, eager to help, fast, and efficient. If ever you need to cash the check or need help with money for a quick loan these are the girls to go see.

  Response from the owner

  Thanks for taking the time to share your positive feedback, Jenny! We're happy to hear you consistently get excellent service from our Fairview Team Members, and we hope to continue exceeding your expectations.

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  Beth Piper

  3

  I go in here all the time and usually have a good experience. My husband does as well. But the other day the one lady was rude when I asked to push the payday loan to my next payday instead of the one coming up because it's so close. She came off very snotty. I don't think I'll be using this location anymore. Every other location I go to they have been nice and offered to have the loan pushed out tell my next payday... so I know they do it. And At this location they did it for my husband just the day before. I just assumed the lady didn't like me.

  Response from the owner

  Betb, we’re sorry to hear you had an inconsistent and frustrating experience during your recent visit. Our Customer Experience Manager will attempt to contact you to discuss your experience. We appreciate your business and hope you will give us a chance to serve you in the future.

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  Rebecca B

  1

  Unhelpful lady couldn't tell me how much to write the check for. I tell her the amount I need the money order for as I'm pulling out my check book. She says it'll be a $1 fee, then as I'm writing the check she says, "oh a check will be 5.99% on top of that", so I start figuring out the amount of the new check I've got to write and she says, "it'll be $5 something more on top of that". Lady, just tell me how much it is. BAD CUSTOMER SERVICE. I'll somewhere that they know how to add and tell me the total.

  Response from the owner

  Hi Rebecca, thank you for taking the time to let us know about your recent experience at our Branch; we apologize for the frustration you experienced. It’s our goal to exceed the expectations of every Customer and it doesn’t sound like that happened during your visit. We hope you’ll give us an opportunity to assist you in the future.

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  Positivity Peddler

  5

  I wanted to write a review about my last experience with money tree. I had been in a car accident and couldnt cash my settlement check anywhere. I went to money tree anf the store manager was extremely nice and helpful and made sure I was able to leave the store witb my check cashed! Shes a life saver!

  Response from the owner

  Thank you for sharing your experience, Ashley! We’re so happy to hear that Michelle helped cash your check during a difficult time. We are here whenever you need us!

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  Perion Tuple

  5

  I don't go to bank soyuz money tree! Most people who help you at any of these locations if they helped you more than three times then they usually remember your name! That makes people happy! :-)

  Response from the owner

  Thank you for taking the time to share your experience, Perion. We appreciate your business and look forward to assisting you again!

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  Jeremy Whittington

  5

  Always friendly staff and unlike banks are straight up honest with the fees

  Response from the owner

  Thanks so much for your positive review, Jeremy.

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  Sherrie Schroder

  5

  Great people there fast friendly and they all know my name i feel special i like them all ive been going there for years thats the only branch i go to is fv and liberty

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  Matthew Kent

  5

  So every time I go to this branch, I get excellent customer service and what's even as good , I'm in and out of the branch in 3 min. Once I get to the window!! 😊

  Response from the owner

  Thank you for your visit, Matthew and taking the time to share your positive review. We appreciate it!